About Us
We are a small to medium-sized patio furniture import and wholesale company with a straightforward structure and a hands-on team. As the owner-led business, we work closely with major North American retail partners and value long-term relationships built on reliability, responsiveness, and quality.
We are seeking a Sales & Operations Manager to take on a key leadership role in managing our major accounts and overseeing the day-to-day operations of our office. This is a pivotal position in our company, reporting directly to the President.
Job Title: Sales & Operations Manager
Location: Greater Toronto Area, ON (On-site)
Salary: $90,000 – $130,000 per year, commensurate with experience
Benefits: Employee health benefits included
Key Responsibilities
Sales & Key Account Management (≈50%)
- Act as the primary point of contact for major retail partners including Menards, Do it Best, Canadian Tires and Costco etc.
- Manage annual sales programs, seasonal planning, and order flow for key accounts.
- Lead and attend U.S. trade shows (2x/year) and customer visits (approximately 3x/year) to maintain strong business relationships.
- Work with and manage U.S. sales representatives to support programs, coordinate activities, and ensure consistent communication with customers
- Monitor sales performance and work closely with customers to support ongoing growth initiatives.
Operations Management (≈50%)
- Oversee daily office operations to ensure smooth order processing and fulfillment.
- Collaborate with the Inventory Planner to support domestic e-commerce and retail channels.
- Work with the Bookkeeper to review accounts receivable weekly and address outstanding issues.
- Supervise the Order Processing Clerk and Sales Assistant/Junior Account Manager, ensuring accuracy and efficiency in administrative and sales support tasks.
- Contribute to improving internal systems and processes as the business grows.
Qualifications
- 5+ years of experience in sales/account management, ideally within wholesale, retail, or consumer goods sectors.
- Strong understanding of working with major North American retailers.
- Excellent communication, negotiation, and relationship-building skills.
- Strong English communication skills (written and spoken) required.
- Proven ability to manage multiple priorities and lead small teams effectively.
- Comfortable with moderate travel to the U.S. for trade shows and customer meetings.
- Highly organized and detail-oriented, with a proactive and hands-on approach.
- College or university degree in business, marketing, or related field preferred.
Why Join Us
- Opportunity to play a key leadership role in a growing, entrepreneurial company.
- Direct impact on major retail relationships and internal operations.
- Competitive salary and health benefits.
- Work closely with ownership in a collaborative, fast-paced environment.
Job Types: Full-time, Permanent
Pay: From $90,000.00 per year
Benefits:
- Extended health care
- On-site parking
Ability to commute/relocate:
- Richmond Hill, ON: reliably commute or plan to relocate before starting work (preferred)
Language:
Work Location: In person
