JOB
WHY DMWW? Each employee plays a vital role at Des Moines Water Works. We want employees who are customer-centered and dedicated to our mission to provide Water You Can Trust for Life to 600,000 central Iowans. You are part of a team at DMWW that values environmental stewardship to protect our most natural resource – the water we depend upon for life – but also our company’s most valuable resource – our people. Your overall wellbeing is important to us. DMWW wants you to be safe at work and to live a healthy life.About the Position: Under the supervision of the Supervisor of Business Transformation & Operations, provides comprehensive operational support for core business applications with focus on data integrity, process analysis, and vendor coordination. Diagnoses complex data inconsistencies, analyzes business processes to identify operational issues, and coordinates vendor relationships to ensure optimal system performance. Reduces senior staff operational burden through systematic problem-solving and process improvement, enabling strategic focus on digital transformation initiatives.
EXAMPLE OF DUTIES
Diagnose and resolve data inconsistencies and process issues across core business applications (CIS Infinity, IFS Workspace, integrated systems) through root cause analysis, corrective implementation, and systematic process improvementUtilize AI productivity tools to enhance work quality and efficiency, support AI-powered applications within area of responsibility, and participate in AI training and adoption initiatives as requiredCoordinate comprehensive vendor relationships including issue escalation, enhancement requests, service level monitoring, and technical communication to ensure optimal application performanceProvide advanced operational support for complex multi-system issues requiring data investigation, process analysis, and cross-functional coordination to resolve problems affecting utility operationsLead data quality governance and process improvement initiatives including validation procedures, integrity checks, workflow optimization, and preventive measures to maintain reliable enterprise operationsDevelop operational documentation and user training including troubleshooting procedures, process workflows, system guides, and knowledge transfer materials to support organizational continuitySupport system implementations and emergency response with focus on data migration integrity, user impact assessment, resource coordination, and service continuity during critical issuesMonitor application performance and coordinate with technical teams to proactively identify operational issues and resolve complex problems requiring multiple system expertisePerform other duties as assigned. All duties must be performed in accordance with organizational AI governance policies, including responsible use of AI tools to enhance work quality and efficiency while maintaining data privacy and security standards.
SUPPLEMENTAL INFORMATION
Des Moines Water Works is an Equal Opportunity Employer: The selection process consists of an evaluation of education and experience, an interview, completion of selected assessments and completion of a criminal background check, which includes a sex offender registry check. The selected Des Moines Water Works candidate must also be able to pass a preemployment drug screen and physical.E-Verify Process: Des Moines Water Works participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant's Form I-9 to confirm work authorization. All candidates who are offered a position with Des Moines Water Works must complete Section 1 of Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment. Please be prepared to provide required documents as soon as possible after the job offer has been made. For additional information regarding acceptable documents for this purpose, please contact Human Resources at 515-283-8717.
