Overview
Job Title: Business Admin or Operations
Location: Paddington, UK (Remote), but may need to go once in a while
Type : Contract (6 months)
JOB DESCRIPTION
In the Consumer Marketing Officer (CMO) organization, our purpose is to earn fans and drive growth by building emotional connections to delight and empower everyone. Within Digital Direct Sales (DDS), our aspiration is to drive growth for the direct channel by delivering on our value proposition.
As a member of Regional Digital Sales team, you’ll be part of growing a multi-billion-dollar business, charting new areas of innovation, and impacting billions of lives around the world. You’ll also be part of a culture centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. If that appeals to you, it’s an exciting time to be here.
The Business Admin & Operations role supports the day-to-day running of the business for the Regional Digital Sales team. This role supports planning, designing, and delivering initiatives that help the team meet its business and people objectives. It is responsible for supporting the effectiveness of the Leadership Team operating rhythm, including setting up and driving key processes to get work done.
Additionally, this role includes Executive Admin responsibilities, such as managing calendaring for leadership, coordinating lead meetings, and supporting team admin tasks including event planning and logistics.
The ideal candidate is someone with a bias for action, strong cross-time zone scheduling skills, attention to detail, experience with project and change management, and the ability to bring people together. Proven experience with AI tools and skilling is highly desirable, particularly in using basic AI capabilities to drive efficiency in tasks and processes. This role is flexible, allowing up to 80% remote work.
RESPONSIBILITIES
Working in a global Regional Digital Sales organization at the intersection of customers, you’ll help shape and operationalize business and people rhythms with global impact.
• Business Operations: Support readiness and execution of processes ensuring efficient management and tight integration across the broader organization.
• Organizational Health: Help make the team a great place to work by supporting the readiness and execution of the people agenda and team health initiatives.
• Comms & Content: Support execution of team communications, including executive comms, newsletters, all-hands, and meeting presentations. Identify and drive cross-team process improvements.
• Special Projects/Programs and Initiatives: Work with key DDS stakeholders to coordinate the Rhythm of the Business (ROB) and improve processes to run the business efficiently. Partner with stakeholders from other functions contributing to DDS ROB.
• Executive Admin Support: Manage calendaring for senior leaders and leads, coordinate meetings and agendas, and assist with team logistics and event planning.
• AI-Driven Efficiency: Apply basic-level AI tools to streamline workflows, automate routine tasks, and enhance productivity across business operations and administrative support.
QUALIFICATIONS
Required/Minimum Qualifications
• Bachelor’s Degree in a relevant field and 4+ years’ experience in Business management, Executive Admin, Business planning, Operations management, Project management or equivalent experience.
Additional or Preferred Qualifications (PQs)
• 6+ years related experience
• Strong virtual team engagement skills
• Advanced oral and written communication skills, planning and organizational abilities
• Proven skills in communications, presentation development, and program management
• Ability to work independently, manage multiple projects in a fast-paced environment, and collaborate effectively
• Ambitious self-starter who thrives in ambiguity and manages priorities effectively
• Confident relationship builder with senior leaders; strong organizational and execution skills
• Exceptional cross-group collaboration and conflict resolution skills
• High integrity, sound judgement, and discretion in handling confidential information
• Desirable qualifications include formal training in project/process management, operations, and/or communications
• Proven AI skilling and ability to use basic-level AI tools to drive efficiency in tasks and processes.
