Deal Desk / Pricing Analyst (Telecom)
📍 Houston or Dallas, TX (Hybrid)
About the Role
A growing Texas-based telecommunications provider is seeking a Deal Desk / Pricing Analyst to support Sales with complex pricing, custom quotes, and deal analysis. This role sits within a newly formed Customer Experience organization and plays a key role in improving how pricing and quoting processes operate across the business.
This is not a customer support or CX strategy role. The position focuses on pricing execution, sales support, and process improvement in a telecom environment.
Key Responsibilities
Pricing & Quoting (Primary Focus):
- Prepare and support custom quotes and re-quotes for new deals and renewals
- Partner closely with Sales on deal structure, pricing strategy, and approvals
- Coordinate pricing inputs and approvals across Engineering, Construction, Operations, and Finance
- Validate pricing assumptions and ensure accuracy prior to release
- Manage quote requests through CRM and ticket-based workflows
Analysis & Reporting:
- Analyze pricing data, quote volume, turnaround time, and win/loss trends
- Support reporting and data analysis to improve pricing effectiveness
- Assist with customer-facing materials such as QBRs and pricing summaries
Process Improvement & Projects:
- Identify inefficiencies in pricing and quoting workflows and recommend improvements
- Support initiatives to scale a centralized quote desk function
- Assist projects that increase customer self-quoting adoption
- Identify recurring pricing or process issues and recommend corrective actions
Environment & Products
- Fiber / telecom services provider
- Pricing primarily for Ethernet and Internet services, with some exposure to Wave and Dark Fiber
- Mix of wholesale and enterprise customers
- Many quotes require construction review, route validation, and cross-functional approvals
Required:
- Experience in pricing, quoting, deal desk, or sales operations
- Strong analytical skills and comfort working with Excel and data
- Experience partnering closely with Sales on pricing support
- Ability to work independently in a project-based, evolving environment
- Strong attention to detail and follow-through
Preferred:
- Telecom, fiber, utilities, energy, logistics, or other complex pricing environments
- Experience with CRM systems and quoting tools (CPQ or similar)
- Background in process improvement or operations
This role is not intended for:
- CX strategy-only profiles
- Customer support or call center management
- Marketing-focused CX roles without pricing experience
Location & Schedule
- Hybrid: primarily remote with occasional in-office meetings
- Houston or Dallas preferred
- Flexibility to attend team or company meetings as needed
Compensation & Process
- $68,000–$82,500 base salary (limited flexibility for strong candidates)
- Individual contributor role
- Two-round interview process; first round virtual
- Start date flexible
Why This Role
This is a high-impact opportunity within a new and growing team where the right candidate can influence pricing processes, improve deal execution, and grow alongside an evolving organization.
