The Head of Global Markets Client and Sales Operations is a senior leadership role responsible for the end-to-end operational support of Global Markets client coverage and sales activities. This role oversees Markets Client Implementation, Client Services, Channel Management, and Sales Support, ensuring a seamless, scalable, and compliant client experience across all regions and asset classes.
The role partners closely with Global Markets Sales, COO, Coverage, Product, Compliance, Risk, Technology, and Operations to enable revenue growth while maintaining strong controls, regulatory compliance, and operational excellence.
What Success Looks Like
- Seamless, compliant, and scalable client onboarding and servicing model.
- Improved client experience and Sales productivity.
- Strong regulatory outcomes and effective risk management.
- High-performing, engaged global teams supporting Global Markets growth.
Responsibilities
- Fostering and maintaining dialogue across the SCB global on-boarding network to develop and enhance global client relationships and responding to client needs.
- Develop and implement a forward-looking transformation strategy for Markets client and sales support, focusing on scalability, efficiency, and enhanced client experience.
- Identify key opportunities for process redesign, automation, and digitalization to improve operational outcomes.
Markets Client Implementation
- Oversee end-to-end Markets client implementation, including product provisioning, documentation and regulatory requirements.
- Ensure timely, risk-appropriate onboarding aligned with revenue priorities and client experience expectations.
- Partner closely with Compliance, Legal, Risk, and Front Office to manage onboarding complexity and regulatory change.
- Continuously enhance onboarding processes through automation, digitization, and data quality improvements.
Markets Operational Client Relationship Management
- Lead global Markets Client Services teams responsible for post-onboarding client support across products and regions.
- Ensure effective resolution of client inquiries related to account setup, trading enablement, static data, and service issues.
- Establish service standards, SLAs, and performance metrics aligned with client and business expectations.
- Drive a client-centric culture while maintaining strong controls and risk awareness.
Markets Channel Management
- Own operational oversight of client channels, including electronic platforms, portals, and communication tools.
- Ensure effective enablement and support of digital and electronic trading channels in partnership with Technology and Product teams.
- Oversee client access entitlements, permissions, and controls across channels.
- Support the rollout of new channels and enhancements with appropriate operational readiness and governance.
Markets Sales Support
- Provide operational support to Sales and Coverage teams, including data, reporting, client analytics, and enablement tools.
- Ensure effective coordination of client requests, product onboarding, and issue resolution across internal teams.
- Support Sales productivity initiatives through process simplification, automation, and improved information flow.
Processes
- Ensure alignment between global standards and local execution, managing regulatory divergence where required
- Ensure consistent, efficient, and scalable operational processes across regions while allowing for local market requirements.
- Drive continuous improvement, automation, and digital transformation initiatives across trading operations
People & Talent
- Lead, develop, and retain a global, multi-regional team.
- Build strong leadership capability and succession planning across the organization.
- Foster a culture of accountability, continuous improvement, and client focus.
- Champion diversity, equity, and inclusion.
Risk Management
- Own the control environment for Client and Sales Operations, including operational risk, conduct risk, and regulatory compliance.
- Ensure adherence to global policies, local regulations, and internal governance standards.
- Lead responses to audits, regulatory exams, and control reviews related to client and sales operations.
- Establish robust governance forums, metrics, and management reporting.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
- Act as a key partner to Global Markets COO and front office leadership, providing operational insight and enabling business growth.
- Collaborate closely with Technology on platform stability, change delivery, and strategic investment priorities.
- Work with Finance, Treasury, Risk, Compliance, and Legal to ensure integrated decision-making and execution.
- Represent Trading Operations at senior management committees and forums.
Our Ideal Candidate
- Education - Bachelor’s degree in finance, business, economics, or a related discipline required.
- Advanced degree (MBA or equivalent) preferred.
- 15+ years of relevant experience in leading Global Markets Client and sales operations.
Role Specific Technical Competencies
- Strong financial acumen and analytical capability.
- Expertise in performance measurement, management information, and data analytics.
- Ability to translate complex data into clear, actionable insights.
- Experience supporting large-scale operational transformation
- Demonstrated ability to engage effectively with senior management and regulators.
- Strong judgment and ability to provide constructive, credible challenge.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
