Business Operations Analyst Intern
(Process & Systems)
Company Overview:
Catalys is a performance marketing and growth solutions firm working with high-growth e-commerce and D2C brands. We focus on building scalable systems, structured processes, and data-driven execution models. Operating with a remote-first culture, Catalys collaborates closely across teams to deliver measurable business outcomes.
Role Overview:
Catalys is hiring a Business Operations Analyst Intern for a full-time, remote internship. This role is ideal for someone who enjoys structured thinking, process design, and operational documentation.You will document complex multi-step workflows built on Google Sheets with Apps Script automations. Your work will involve watching system walkthroughs, understanding the logic, and translating them into clear documentation at two levels: (1) Technical documentation for developers and (2) SOPs for the operations team.
You will work closely with leadership, brand managers, performance marketers, designers, and developers to ensure processes are clearly defined, documented, and followed.
Key Responsibilities
● Document and maintain agency workflows (SOPs, checklists, process steps)
● Create two-level documentation: Technical docs for developers and SOPs foroperations teams
● Watch system walkthroughs and translate them into structured documentation withflowcharts
● Build and maintain operational trackers in Excel/Google Sheets
● Convert processes into workflows using tasks, templates, and statuses
● Support basic Google forms/tools for structured intake (where required)
● Coordinate with internal teams to validate requirements and process logic
● Support workflow audits and improvements based on execution feedback
● Maintain version control of all documentation as systems evolve
A Day in the Life
On a typical day, you might:
● Watch a 15-minute Loom video of a new system walkthrough
● Create a high-level process flowchart
● Write step-by-step documentation for the operations team
● Identify gaps or edge cases in the process
● Update existing documentation based on system changes
You'll Love This Role If
● You enjoy turning chaos into clarity
● You find satisfaction in well-organized documents
● You can watch a complex process and break it down into simple steps
● You're comfortable asking "what happens if...?" questions
● You notice details others miss
Eligibility Criteria / Desired ProfileMust Have:
● Strong analytical and logical thinking
● Strong Excel / Google Sheets skills
● Clear writing and documentation ability
● Ability to watch technical walkthroughs and extract process logic
● High attention to detail — ability to catch edge cases and gaps in processes
● Ability to work independently in a remote setup
Good to Have:
● Comfortable working with project management tools like ClickUp, Jira (or can learnquickly)
● Basic understanding or academic exposure to business analysis, process mapping,BRD/PRD, SDLC, or product documentation
● Basic familiarity with process mapping / SOP documentation
● Experience creating flowcharts or swimlane diagrams
Job Type: Internship
Work Location: Remote
