About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking a
Sr Revenue Operations Analyst. This role is based in India, Bengaluru.
About Rimini Street, India, GCC.
Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in
Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started
Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).
Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.
Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.
Position Summary
The Sr Revenue Operations Analyst will be primarily responsible for analyzing contract clauses, stipulations, obligations, and liabilities, managing operational execution of New, Renewals, Partner & Professional service contracts while ensuring accuracy, compliance and system integrity within Salesforce.
This is a hands-on individual contributor role that works closely with our large and growing team of Sales, Support, Marketing, Professional services, Partner operations and Revenue Operations, Finance & Legal to ensure contracts are executed correctly and reflected accurately in Salesforce CRM post deal. The Sr Revenue Operations Analyst will be responsible to manage Salesforce objects, workflows, approvals process and validations related to contracts and SOWs.
The Sr Revenue Operations Analyst will also be responsible for other services as needed based on Rimini Street’s diverse and evolving needs.
Primary responsibilities:
Contract Operations
- Complete end-to-end contracts entries for New & Renewal business, Professional Services and Partner agreements (SOWs, Amendments, Change orders, Terminations, etc).
- Take ownership of process flows, identify gaps, determine best practices and suggest improvements to process flows.
- Entering Commission information from contracts into Salesforce.
- Complete the Close Win process in Salesforce to ensure accurate downstream processes.
- Identifying and reporting client contracts that have Special Termination Rights or Contingent language.
- Facilitate processing of Client Terminations.
- Accountable for ensuring compliance with established policies and procedures.
Professional Services & Partner Registration Support
- Provide Operations Support in Salesforce to the Professional Services Organization
- Maintain accurate records of partner agreements, amendments, and renewal.
- Develop reporting and analytics in support of partner team
Salesforce Business partner
- Provide support to the Revenue organization as a business partner with IT for Salesforce.
- Create and maintain reports and dashboards in SFDC
- Enter tickets and manage the progress to completion for Salesforce updates/changes for Revenue Operations.
Additional Duties & Responsibilities
(Other job-related duties and responsibilities and special projects that may be assigned from time to time)
Experience
- Minimum 8+ years' experience in Sales Operation/Contracts Management/Order management/Professional Services Operations in a Software or SaaS company, or equivalent related work experience.
Skills
- Working knowledge of Salesforce.com (SFDC) and MS Office is a Must. A deeper understanding of Salesforce Setup, validations and trigger workflows is desired.
- Strong understanding of contract lifecycle flows, clauses, terms, and legal implications.
- Experience with Close Win process and commission data entry.
- Experience working with ServiceNow SPM or other PMO preferred
- Critical thinking and attention to detail in identifying gaps and inconsistencies.
- Experience in supporting Partner teams.
- Experience in supporting Professional Services teams.
- Quick learner with strong execution and follow-through mindset.
- Strong interpersonal skills to successfully work in cross functional teams.
- Clear written and verbal communication skills.
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company
- We dream big and innovate boldly.
- Colleagues
- We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients
- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community
- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
