Outline of Role
The EMEA Operations Support teams’ core objective is to be a great business partner to sales and delivery teams as well as providing value to our customers and contractors. The scope of the responsibilities of the role varies from ensuring timely and accurate customer invoicing & supplier payments, through to providing ad hoc analysis on projects. We are in a strategic growth area of the business so this is a great opportunity for motivated individuals to join and grow with the company.
Responsibilities
Account Management and Relationship Building
- Accountable for managing and quality checking all transactions posted to sales ledger.
- Develop strong customer relationships to ensure positive cash flow by ensuring proper documentation (purchase orders, etc.) to facilitate accurate and timely billing.
- Provide excellent customer service through resolving queries where necessary. This includes working closely with the sales and delivery team and providing support when required (specifically for awareness around the billing process).
- Participate in regular ledger reviews and resolution of issues arising within agreed timescales.
Process and System Understanding
- Produce client invoices and ensure timely delivery thereof.
- Setup and maintenance of customer accounts.
- Reconcile customer & supplier accounts; examples include purchase order spend tracking, supplier invoice approval, self-billing accounts billed versus contractor timesheets, etc.
- Ensure signed customer terms and conditions are in place before trading.
- Produce credit notes and invoice requisition forms in line with predefined processes.
Deliver High Quality Communication
- Collect cash from customers in line with customer contractual terms and company processes.
- Meet cash collection target as agreed with Manager of Operations Support.Manage supplier invoice approvals & payment.
- Ensure timely resolution of unapplied cash receipts.
- Provide accurate and timely data for client and internal reports.
- Carrying out of such ad-hoc tasks as required by Manager of Operations Support.
Core Skills
- Ability to directly liaise with clients and other stakeholders in a professional and effective manner
- Ability to deal with potentially difficult calls and challenging customers
- Well organised
- Ability to work to strict deadlines
- High level of attention to detail
- Strong influencing and negotiating skills
- Good verbal and written communication skills
- Aptitude for continual learning and development with different systems and applications
- Ability to develop peer and manager relationships
- Analytical and seeking to improve whether through business change or process improvement
- Problem solving skills and ability to adapt to different situations
Knowledge, Abilities and Qualifications
- PC literate, familiar with MS Office packages, specifically MS Excel
- Higher education or BS/BA degree or equivalent experience
- Experience with Oracle financial packages
- Knowledge of cash flow management
- Basic accounting experience
- Advanced MS Excel skills
Personal Attributes and Other Requirements
- Supportive, team player
- Positive attitude and flexible approach
- Accurate and methodical approach
- Able to work under pressure and still maintain a high level of accuracy and attention to detail
- Ability to prioritise workload
- Independent process driven worker with a proactive attitude to work
- Ability to communicate at all levels and with external parties
- Good business acumen
- Confident and outgoing
- Self-starter
- Proactive in approach
