Description:
The Business Applications Support Analyst HYBRID role is responsible for providing hands-on support, configuration, and administration across key business systems including Acumatica ERP, Magento, Microsoft 365, and various operational applications. This role ensures users receive timely assistance; systems remain functional and secure, and business processes run efficiently.
This position is ideal for a detail-oriented, solution-driven individual with strong technical aptitude and a passion for supporting end users and business systems.
1. ERP Support (Acumatica)
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Create and manage user accounts, roles, and permissions.
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Update and build Generic Inquiries (GIs) to meet reporting needs.
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Assist end users with day-to-day issues, errors, and functional questions.
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Create, modify, and run Import Scenarios for data loading.
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Support reporting activities, including designing and updating reports and dashboards.
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Monitor ERP performance issues and work with internal teams or vendors when required.
2. Website & E-Commerce Support (Magento)
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Update website content including product manuals, documentation, and copy.
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Perform basic content maintenance tasks assigned by lead developers.
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Assist with testing and validating new features or fixes before deployment.
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Coordinate with internal teams to ensure accurate and up-to-date website information.
3. Microsoft 365 Administration
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Assign and manage Microsoft 365 licenses.
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Create, configure, and support Teams channels and collaboration environments.
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Create and maintain SharePoint sites for departments and project teams.
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Provide basic support for Outlook, OneDrive, Teams, SharePoint, and other O365 apps.
4. General Application Support
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Provide application-level support for systems such as Shiphawk and other operational platforms.
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Assist in the creation, maintenance, and troubleshooting of Power Automate flows.
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Conduct basic user training and documentation across Office 365 and business applications.
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Log, track, and resolve support tickets in accordance with IT policies and SLAs.
Requirements:
- 3+ years of experience in IT support, business applications support, or ERP administration.
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Degree in Management Information Systems or a related discipline.
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Working knowledge of ERP systems (Acumatica preferred).
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Familiarity with Microsoft 365 administration tools.
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Basic understanding of website content management (Magento experience a plus).
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Strong analytical and troubleshooting skills.
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Ability to communicate clearly with both technical and non-technical users.
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Attention to detail and strong organizational skills.
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Ability to commute into the Tampa office at least 3 times a week.
Preferred
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Experience in a manufacturing or distribution environment.
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Experience with Power Automate or other workflow automation tools.
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Understanding SQL, data structures, or basic reporting tools.
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Experience with SharePoint site design or Teams structure design.
Soft Skills
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Customer service–oriented mindset
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Ability to manage multiple priorities and meet deadlines
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Team-oriented but able to work independently
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Strong problem-solving and process-thinking ability
- This position is not eligible for visa sponsorship now or in the future. Candidates must be authorized to work in the U.S. without current or future visa sponsorship.
