Auctor is seeking a driven, tech‑curious Business Operations Analyst to support Leadership goals to improve efficiency, cut waste (lost time and wasted energy), and drive profitability. Must be skilled at grasping business concepts, doing analysis and discovery, designing creative solutions, and working across the organization to implement improvements in processes and workflows that leverage the latest technology.
In this role, you’ll work directly with various internal teams (under the guidance of the Director of Operations & Business Development) to take ownership of initiatives from discovery through delivery. This includes understanding how work actually gets done today, identifying inefficiencies or friction points, designing improved workflows or systems, implementing changes, ensuring those changes are successfully adopted, and delivering measurable outcomes
Two areas of focus will be:
1. Business processes and workflows that support critical functional areas of the business (like HR, Operations, Project Management, Technology, Finance, etc)
2. Systems and methods to support those processes (like SharePoint, Workflow Automation Tools, Timekeeping, HR Information Management, Document Storage and Searchability, Collaboration Tools, etc).
This is a cross‑functional role ideal for someone who thrives in a small‑company environment where initiative, creativity, and delivering results matter. It requires someone comfortable with end-to-end ownership of initiatives, driving improvements from inception to results. It also requires a collaborative spirit and the ability to lead change adoption.
Success in this role means: leaner, more efficient processes, better‑organized systems, reduced manual work, and tools that help people get their job done better.
All candidates must complete an application to be considered for the position. To learn more about this position and apply, visit Auctor’s Career Portal at https://careers.auctor.lanteriaonline.com/
Key Responsibilities (approximate allocation in parentheses)
Process & Systems Analysis (50%)
· Own operational improvement initiatives from initial discovery through implementation and adoption.
· Analyze existing workflows and systems to identify root causes of inefficiency, not just surface‑level symptoms.
· Document current‑state and future‑state processes.
· Collaborate with stakeholders to gather input, align on priorities, and drive decisions forward.
· Design, build, and deploy solutions, then iterate based on real‑world usage and outcomes.
Optimization of Microsoft 365 Toolset (25%)
· Own the end‑to‑end modernization of Auctor’s internal SharePoint environment, from problem identification through implementation, adoption, and ongoing improvement.
· Investigate the use of native Microsoft tools to improve internal processes using workflows and automation, such as Power Automate and Power Apps.
· Support the development of best practices for Teams, Loop, Planner, To‑Do, and other tools as they are released by Microsoft and add additional functionality. Develop training and support adoption by staff.
· Prioritize adoption, maintainability, and practical outcomes over highly complex solutions.
AI Adoption and Enablement (15%)
· Partner with the AI Adoption team, as well as other internal stakeholders, to pilot practical AI‑assisted solutions and Copilot use cases that accomplish meaningful gains in efficiency.
· Document and promote practical AI and automation best practices
· Apply sound judgment around data sensitivity, accuracy, and operational risk when recommending or implementing AI‑assisted solutions.
Business Development & Content Enablement (5%)
· Provide writing, editing, and layout support for marketing/business development materials (one‑pagers, pitch decks, case studies) to help support the Business Development team
· Provide writing and editing support for various client documentation using modern tools for content management.
· Help ensure consistency and usability of shared BD content
Website & Presence Support (5%)
· Own the external website and assist with periodic updates (annual) to refresh content and ensure alignment with Business development.
· Evaluate and support of technical documentation tools and provide infrequent updates to technical documentation.
· Coordinate and manage Auctor’s LinkedIn posting strategy and produce content to support it.
Desired Qualifications
Experience
· 3–7 years in business operations, systems analysis, process improvement, or related roles
· Experience documenting, evaluating, and improving business processes and workflows
· Experience in collecting stakeholder feedback and buy-in, implementing new solutions, and managing change adoption
· Experience working cross‑functionally and collaborating with stakeholders from various parts of the organization, including Technology, QA, Finance, Operations, HR, and Client Services
Skills
· Analytical & Technical
- Ability to translate business needs into practical technical solutions, and explain technical concepts in clear, business‑relevant terms.
- Experience with working with data to query (SQL or others) and report (Power BI or others) to drive business outcomes.
- Experience leading process improvement initiatives end‑to‑end.
- Ability to perform root cause analysis beyond surface‑level symptoms.
· Automation & Systems Thinking
- Comfortable utilizing software tools (i.e., Power Automate) to build workflows
- Experience establishing standards, governance, or best practices for internal tools.
- Comfort evaluating tools and systems and making recommendations for improvement.
· AI & Emerging Tools
- Experience experimenting with AI‑assisted tools (e.g., Copilot or similar) to improve productivity or workflows.
- Ability to identify practical, low‑risk AI use cases in an operational setting.
· Influence & Ownership
- Ability to influence decisions without formal authority.
- Experience presenting recommendations to managers or leadership.
- Interest in mentoring or informally supporting less‑experienced team members.
Core Competencies
· Curious, tech-savvy learner with a strong interest in emerging tools and practical AI applications.
· Ability to break down ambiguous problems and propose structured, pragmatic solutions.
· Proactive, diplomatic, and confident when working with diverse personalities and roles.
· Adaptable and effective in a small company environment with evolving priorities.
Education & Professional Development
· Bachelor’s degree in business administration, Business Analytics, Operations Management, Management Information Systems (MIS), Economics, or a related field preferred.
· Certifications in applicable areas are a plus, particularly those related to operational improvement, technology enablement, or organizational change.
· Equivalent experience and demonstrated capability in the skills and competencies above are highly valued and considered alongside formal education.
· Demonstrated commitment to continuous learning in Microsoft 365, automation, or AI through coursework, experimentation, applied projects, or similar hands‑on learning is important.
Auctor Corporation unequivocally supports equal employment opportunity based on job qualifications and related work experiences and not because of factors such as race, religion, national origin, disability, sex, sexual orientation, veteran status or age.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Experience:
- business operations, systems analysis, process improvement: 3 years (Required)
Work Location: Remote
