Senior Sales Operations Manager is Home-Based.
Make a Difference in YOUR Career!
Our vision is both simple and ambitious: to put our drinks on every table.
We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.
Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.
Stop and think: how would YOU put our drinks on every table?
Summary Description:
The Senior Sales Operations Manager is responsible for overseeing high-visibility, top account(s), complex customer programs, and large‑scale CoPack initiatives. This role serves as the technical and operational expert within the Sales Operations team — driving advanced problem‑solving, leading major initiatives, ensuring flawless execution, and mentoring Sales Operations Managers. The Senior Manager owns critical business processes tied to customer growth, operational readiness, risk management, commercial execution, and continuous improvement. This role partners deeply with Operations, Supply Chain, Finance, Quality, R&D, Engineering, and Account Management to ensure customer programs are executed with speed, accuracy, and strategic intent. This position “runs the business” at a higher strategic altitude than the base role — while still rolling up their sleeves to execute the detailed work of their assigned account(s).
Essential Job Functions:
Strategic Customer & Business Ownership
- Serve as the senior point of escalation for complex customer issues, production challenges, material risks, and cross‑functional blockers.
- Own execution for large, strategic, or high‑volume CoPack customers across multiple manufacturing sites.
- Lead strategic operational planning for assigned accounts, including capacity alignment, supply chain readiness, and capability assessments.
- Provide expert-level operational insights to Account Managers and Commercial leadership.
Major Project, Commercialization & Trial Leadership
- Lead large‑scale projects, including new product launches, formula/packaging changes, and multi‑plant commercialization efforts.
- Oversee full plant trial management: scope definition, agenda development, trial execution, data capture, and cross‑functional alignment on next steps.
- Anticipate technical and operational risks and proactively develop mitigation plans.
- Ensure post‑trial learnings are documented, communicated, and integrated into future planning.
- Assist as needed with any CoPack M&A integration activities/representation
Advanced Sales Operations Process Ownership
- Own key Sales Operations processes including demand input, customer execution planning, operational scorecarding, and KPI reporting across assigned customers.
- Lead advanced data analysis to identify trends, risks, and opportunities for efficiency and cost reduction.
- Create and maintain CoPack resource hubs/knowledge libraries
- Serve as the senior SAP subject-matter expert; coach team members on data hygiene, reporting, and system usage.
Cross-Functional Leadership & Alignment
- Lead high‑level internal & external meetings (Ops, Supply Chain, R&D, Finance) as needed to align teams on customer priorities, risks, and actions.
- Represent customer interests in capacity planning, S&OP, and longer-term operational strategy discussions.
- Influence and drive consensus across multiple departments when objectives may conflict.
- Support Account Managers in customer meetings, QBRs, and negotiation-prep with strong operational and data insights.
Continuous Improvement & Process Optimization
- Identify systemic issues and lead cross-functional initiatives to improve execution speed, quality, and efficiency.
- Develop and implement standardized tools, templates, and workflows for the Sales Operations team.
- Partner with Operations, CI, and Plant Teams to drive improvement in yields, quality, material efficiency, and cost-to-serve.
- Lead “lessons learned” sessions after major issues or project completions.
Leadership, Coaching & Team Development
- Mentor and coach Sales Operations Managers to develop technical capabilities, project-management skills, and cross-functional fluency.
- Serve as the “execution expert” and advisor within the team, modeling best practices.
- Provide training and guidance on SAP/CRM usage, project management, trial execution, and customer communication.
- Participate in quarterly Sales meetings, annual sales meeting and other business building activities as required
Required Skills and Competences:
- Expert-level ability to manage complex, multi-plant customers.
- Advanced project and program management capability, with proven success leading large-scale technical initiatives.
- Highly analytical with comfort navigating operational, engineering, and performance data.
- Exceptional communication skills; able to translate technical details into clear business insights.
- Strong internal presence; able to influence leaders across Operations, Supply Chain, Engineering, and Commercial.
- Deep knowledge of manufacturing, supply chain workflows, commercial processes, and plant operations.
- Proficiency in Microsoft Office, SAP, CRM systems, and advanced reporting tools.
- Ability to independently make decisions in ambiguous situations and drive alignment across functions.
Education and Experience:
- BA/BS required; advanced degree or technical degree preferred.
- 7–10+ years of experience in CPG sales, sales operations, manufacturing, supply chain, project management or commercialization.
- Demonstrated experience managing large customer portfolios or major commercial projects.
- Prior mentorship or indirect leadership experience preferred.
Working Conditions:
- Physical Demands– Continuously sitting for prolonged periods, as the job is administrative in nature.
- Visual/Sensory – This position requires attention to detail, requiring attention with one or two senses at a time.
- Work environment – Work and environment fasted paced, requiring ability to remain focused under pressure.
- Mental Stress – There is pronounced pressure from deadlines, project management, accuracy or similar demands.
Travel Requirements:
- Travel 10% – 30% to Refresco and customer sites.
Other Duties:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
A Career with Refresco
Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.
Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:
Pay Range: $101,945k - $123,138k, plus eligibility for performance-based bonuses based on company objectives.
Status: Exempt
- Medical/Dental/Vision Insurance
- Health Savings Accounts and Flexible Spending Accounts
- Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance
- Short-term disability and long-term disability
- Pet Insurance
- Legal Benefits
- 401(k) Savings Plan with Company Match
- 12 Paid Holidays
- 10 Vacation Days and 5 Paid (Sick) Time Off Days
- Well-being Benefit
- Discount and Total Reward Programs
The applicant who is hired will receive wages within the range that will be based on several factors, including, as applicable, criteria such as years and type of experience, relevant education, training, qualifications, certifications/licensing, skills, geographic location, performance, market considerations, seniority system, merit system, systems that measure earnings by quantity or quality of production, and business or organizational needs.
Application deadline: July 15th, 2026 (the application deadline is a good-faith estimate and may be extended in certain circumstances)
How to apply: Please visit our careers site at https://www.refresco-na.com/na/careers/
Join Refresco TODAY and enjoy a rewarding CAREER!
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Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law.
