About RMSL
RMSL is a dynamic and growing healthcare services and technology organisation specialising in referral management and single point of access solutions across dental and optical pathways. We work in partnership with NHS commissioners and providers to deliver efficient, high-quality services that enhance the patient journey.
We are now looking for an experienced and driven operational lead to join us at a pivotal stage of growth.
The Opportunity
This is a unique opportunity to join RMSL in a role that combines hands-on operational support with the opportunity to grow into broader leadership responsibility over time.
Initially, you will embed within our Referral Administration team to develop a deep understanding of our services, systems and referral processes, with a particular emphasis around ownership of e-RS workflows. This is an important part of the role, helping you to build the knowledge needed to support the team effectively, provide operational resilience and to drive improvement over time.
As you develop in post, you will be expected to progressively take ownership of operational delivery and wider business processes, working closely with the Executive Team to drive improvements across the organisation to ensure services are efficient, effective, and responsive.
This role is ideal for someone who thrives in healthcare services/technology and who is hands-on, highly organised, and looking to step into a broader leadership role within a growing organisation.
Key Responsibilities
Initial Focus
- Lead and optimise NHS e-RS referral processes across all RMSL services
- Work closely with the Referral Administration team to build an understanding of RMSL’s referral processes, systems, and ways of working
- Provide hands-on support with more complex referrals and day-to-day operational workloads
Core Responsibilities
- Act as a central point of coordination and support across referrals, service delivery, and administrative functions across RMSL as a business, working in close partnership with the Dental Operations Manager.
- Monitor performance, resolve issues, and drive continuous improvement
- Work with commissioners, providers, and internal team members to improve referral pathways and service efficiency
- Support service mobilisations, change initiatives, and the delivery of new contracts
- Coordinate and improve upon existing operational knowledge bases, SOPs, and service documentation in conjunction with our Product Leads.
- Provide reporting and operational insight to the Executive Team.
- Support training and HR delivery functions as directed by the Executive team
- Support the Executive team to effectively manage RMSL’s estate
- Take on wider operational responsibilities over time, in line with business needs
What We’re Looking For
Essential
- Strong operational experience in a services/technology environment within the healthcare industry
- Extensive experience with referral pathways or similar healthcare processes
- Strong understanding of NHS e-RS application and associated processes
- Experience in leading administrative and/or operational teams
- Excellent organisational, communication, and problem-solving skills
- Confidence working in a hands-on role within a fast-paced environment
- Ability to explain complex systems and processes to a variety of stakeholders (clinical and non-clinical)
- Knowledge of dental and/or optical pathways
Desirable
- Experience in supporting service mobilisation or transformation projects
- Understanding of NHS contract delivery and governance
- Experience working with commissioners and/or provider organisations across primary and secondary care
- Qualifications/formal training in operations, leadership, IT or HR
Why Join RMSL?
- Join a growing organisation where you can make a visible impact from day one
- Take on a role with genuine scope to evolve as the business grows
- Work closely with the Executive Team and gain exposure to strategic and operational leadership
- Develop deep expertise in referral management, e-RS, and service delivery within a specialist healthcare environment
- Help improve patient pathways and operational performance across NHS-facing services
- Be part of a collaborative team that values initiative, adaptability, and continuous improvement
Working Pattern
- Office-based initially (5 days per week, Monday - Friday)
- Transition to hybrid working (minimum 3/4 days in office subject to approval)
- This is a new and evolving role, with scope to grow over time in line with business priorities and the strengths of the successful candidate.
Apply Now
If you have strong experience in healthcare operations, referral pathways, and/or service delivery, and are passionate about improving services, we’d love to hear from you.
Please click 'Apply' and submit your CV along with a short supporting statement outlining your experience and suitability for the role.
