Are you someone who enjoys working with customers, takes ownership of your work, and likes being involved in multiple parts of a growing business?
Eco Lighting & Electrical is a hybrid electrical wholesaler and contractor looking for a detail-oriented, customer-focused team member to support inside sales, operations, and administrative functions.
About the Role
This is a hands-on, multi-functional role that combines:
- Customer service and inside sales
- Order processing and administration
- CRM management and follow-ups
- Light sales outreach and marketing support
This is a hands-on role focused on day-to-day execution, not oversight. The successful candidate will be directly responsible for completing tasks accurately and following them through to completion.
This is not an entry-level position — we are looking for someone who:
- Works independently and takes ownership
- Maintains a high level of accuracy
- Is proactive in learning systems, products, and processes
- Is comfortable interacting with customers and supporting sales
Key Responsibilities
Customer Service & Inside Sales
- Support walk-in and phone/email customers
- Answer product questions and recommend solutions
- Prepare quotes, process orders, and complete sales
- Build relationships with repeat customers
Administrative & Operational Support
- Enter and manage orders, customers, and data in:
- Cin7
- HubSpot
- QuickBooks Online
- Jobber
- Maintain accurate records, pricing, and product data
- Process invoices, packing slips, and documentation
- Support online order fulfillment
Operations & Follow-Through
- Maintain ownership of tasks from start to finish, including follow-up and completion
- Track orders, customer requests, and internal tasks to ensure nothing is missed
- Work collaboratively with the team while retaining responsibility for assigned work
Sales Support & Outreach
- Follow up on quotes, leads, and customer requests
- Support basic sales outreach activities
- Help maintain customer relationships through CRM tracking
- Identify opportunities to improve customer engagement
Marketing Support
- Assist with email campaigns, promotions, and CRM outreach
- Maintain organized and accurate customer data
- Support ongoing improvements to sales and marketing processes
Who Will Succeed in This Role
We’re looking for someone who:
- Enjoys working with customers and supporting sales
- Takes pride in accuracy and getting things right the first time
- Follows tasks through to completion without dropping items
- Is comfortable working independently and solving problems
- Learns quickly and takes initiative to improve
- Is organized and detail-oriented
- Is comfortable using (or learning) multiple software systems
- Takes initiative to learn new systems and processes rather than relying on repeated instruction
- Reads and follows written instructions carefully and communicates clearly when asking questions
This Role May Not Be a Fit If You:
- Prefer constant direction or supervision
- Rely heavily on others to solve problems
- Struggle with attention to detail or follow-through
- Prefer repetitive tasks without needing to understand the “why”
- Are not comfortable interacting with customers or supporting sales
- Are looking for a role focused primarily on oversight rather than hands-on work
- Prefer to rely on others for direction instead of working through problems independently
Qualifications
- 2–5+ years experience in:
- Administrative / operations roles
- Customer service or inside sales
- Experience in wholesale, distribution, or construction-related industries is an assetPreferred (but not required):
- Experience with:
- Cin7
- HubSpot
- QuickBooks Online
- Jobber
- Background in sales support, CRM, or marketing
- Degree or diploma in Sales, Marketing, Business, or Accounting
Why Join Eco Lighting & Electrical
- Small team — your work has direct impact
- Exposure to sales, operations, and business systems
- Opportunity to grow into a broader role
- Stable Monday–Friday schedule
- Supportive environment focused on long-term fit
This role is best suited for someone who enjoys being directly involved in both customer interactions and the detailed execution required to support them.
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Profit sharing
- Store discount
- Vision care
Application question(s):
- Please follow these instructions carefully in your response:
Confirm your availability to start
State your expected hourly or salary range
Include the word “blue” somewhere in your answer
(Applications that do not follow all instructions may not be considered.)
- Describe a time when you had to figure something out on your own without clear instructions. What steps did you take before asking for help?
- Tell us about a time you made a mistake in your work. What happened, and what did you do to correct it and prevent it from happening again?
Work Location: In person
