Tussell is the trusted source of insight into UK government contracts, a market worth £260Bn in 2024. In a climate of almost unprecedented government spending, our market intelligence software helps companies to win more public contracts by making better commercial decisions. Our data is so reliable that even the government relies on it to track its own procurement.
For a small company, we get a lot of media coverage. Since 2018 our data has been mentioned in the press over 1,800 times, underlining both the media interest in taxpayer-funded government contracts and our established position as the market’s reference data source.
We strive to be a great business, but what we do also has a wider impact: the enhanced transparency that Tussell fosters helps to make public procurement more efficient and competitive, which ultimately improves value for money in public services.
Tussell has an entrepreneurial culture and is focused on growing sustainably through customer sales, not by raising successive rounds of VC funding. The team is founder-led and consists of 39 employees with an average age of 29, so it’s a dynamic environment where you will know everybody’s name. We have a consistent track record of hiring energetic people early in their careers, developing home-grown talent and rewarding success.
As a Revenue Operations Associate, you will join a small, ambitious team that moves quickly and cares deeply about quality. This role is a genuine opportunity to have an immediate, tangible impact on how Tussell operates as it scales.
Your core focus will be to evaluate how our Account Management function works today, identify opportunities for improvement, and design scalable solutions using automation and AI. You will take ownership of building systems, workflows, and processes that reduce manual effort, improve consistency, and enable the team to operate more effectively.
A key initial area of focus will be client support. You will design and implement an AI-powered support layer to handle repeatable, lower-complexity queries - not simply by responding to them, but by building the underlying automations and workflows that make this support scalable and efficient.
Tussell generates recurring revenue through annual subscriptions to its data platform. As we grow, it is critical that Account Managers can focus on high-value client relationships rather than repetitive operational tasks. Your role will be to continuously identify these inefficiencies and build solutions that remove them.
This is not a traditional support role. While you will gain exposure to client queries, your success will be defined by how effectively you analyse workflows, implement improvements, and drive operational change across the business.
Experience & Attributes:
Essential
- Bachelor's degree or equivalent vocational training
- Curious and structured problem solver
- Strong communication skills and attention to detail
- Ability to analyse information and translate it into insight and recommendations
- Demonstrated interest in AI
- Evidence of self-directed learning - courses, certifications or side projects
- Evidence of having independently built or improved a process
Preferable
- Familiarity with CRM tools such as HubSpot
- Previous experience in customer service, sales or account management
- Previous experience of start-up businesses
- Interest in current affairs and/or public policy
Compensation:The starting salary is £35,000 per annum, with an annual salary review in December and every 12 months thereafter.
Benefits:Tussell’s benefits package includes:
- Annual leave of 25 days (not including public holidays), rising by one day per year up to a cap of 30 days
- A vibrant office in Hoxton with perks like free barista coffee, social events and a gym
- A personal learning & development budget to invest in career-building training
- A personal wellbeing budget
- A cash voucher on your Tussell anniversary each year
- Monthly and quarterly team socials
- Your own Apple MacBook as standard
- Enrolment in the company pension scheme
- Cycle to Work Scheme
Progression:We understand that people like to stay fresh and motivated. You’ll be expected to build expertise and demonstrate impact in your role, and from there, career development at Tussell can take many different forms: investing in your skill set to take on greater autonomy, stepping into management responsibility within your current team, or moving across to a different team such as New Business Sales, Marketing, or Product.
Application Deadline - Apply on or before Friday 8th May 2026
