Revenue Operations Manager
The Role
In this role, you will develop and support solutions for complex, high-visibility business challenges by leveraging AI with CRM data. You will partner with cross-functional and Sales leadership teams across various segments to design and implement scalable solutions through effective CRM usage.
You will bring a strong curiosity to understand, adapt, and align systems with go-to-market strategies while driving operational efficiency.
Key Responsibilities
System Ownership & Optimization
- Act as the primary admin for CRM (HubSpot)
- Drive continuous system improvements, automation, and process enhancements
- Establish governance controls to ensure system efficiency and scalability
Revenue Reporting & Analytics
- Partner with Finance to provide insights into revenue drivers
- Support forecasting and revenue planning
- Ensure data integrity and accuracy across billing and reporting systems
Change Management & Adoption
- Support rollout of new pricing models, billing rules, and system enhancements
- Prepare user communication, training materials, and process documentation
- Act as a change agent to drive smooth adoption across Finance and business teams
- Monitor adoption, gather feedback, and implement improvements
- Travel (~20% within SEA) to support user adoption initiatives
Essential Requirements
Completion of:
- HubSpot Super Admin Bootcamp
- HubSpot Reporting
- HubSpot Revenue Operations
- Bachelor’s degree in IT, Computer Science, Information Systems, or related field
- Up to 5 years of experience in Sales Operations, Systems Administration, or Finance Operations
- Basic understanding of finance/accounting processes
- Strong proficiency in MS Excel
- Exposure to tools like ChurnZero, ClickUp (preferred)
Personal Attributes
- Strong analytical mindset with attention to detail
- Problem-solving ability and structured thinking
- Excellent communication and collaboration skills
- Ability to work across Finance and technical teams
- Interest in change management, process adoption, and operational improvement
