The Dealer Performance Analyst is a specialist role responsible for owning one macro performance dimension across the entire dealer network — all Business Centers, all dealers, all nameplates. Each analyst develops deep diagnostic expertise within their assigned domain, maintaining the analytical frameworks, benchmarks, and intervention playbooks that drive the field team's work. The analyst's job is not to produce reports. It is to identify what is actually happening within their performance dimension, isolate the dealer-controllable signal from market and product noise, surface the patterns and priorities that matter, and translate those into recommendations the Field Intervention team can act on. Four analysts are deployed, each owning one of the following domains: Marketing Effectiveness, Customer Experience, Inventory & Operational Discipline, and Sales Operations & Retail Process.
Key Responsibilities
Each analyst shares the following core responsibilities:
- Maintain the diagnostic framework and performance benchmarks for the assigned domain across all dealers, all BCs, and all nameplates — updated on defined cadence
- Identify performance outliers, emerging patterns, and highest-priority intervention opportunities within the domain — distinguishing dealer-controllable signals from market, product, and competitive environment factors
- Produce prioritized dealer-level recommendations with sufficient analytical context that the Field Intervention team can act without re-diagnosing from scratch
- Build and iterate intervention playbooks for the domain — translating diagnostic findings into structured action guidance for Field Coaches and ASMs
- Provide analytical support for dealer-specific case review when the Field Intervention team requires deeper diagnostic context on a specific dealer
- Coordinate with peer analysts on cross-dimension patterns — where multiple performance dimensions are contributing to the same dealer's underperformance
- Feed domain-level network patterns back to the Analytics Lead for incorporation into program-level strategy and SLT reporting
Domain Specializations — One Analyst Per Domain
Sales Operations Analyst
Owns retail process and F&I performance across the dealer network — evaluating close rates, lead response, F&I penetration, and GPU at the dealer level. This analyst is responsible for the two highest-impact dealer-controllable dimensions in the framework and is the primary analytical support for intervention prioritization in the initial stages of the Dealer Performance Analysis.
- Basic Qualifications:
- Bachelor's Degree Required
- Minimum 5 years in commercial analytics, dealer performance analytics, automotive data analysis, or related field
- Strong analytical capability — comfortable with segmentation, benchmarking, outlier detection, and root cause analysis across large dealer datasets
- Experience with automotive dealer performance data sources relevant to the assigned domain — iExam, DealerSocket, CDK, mystery shop platforms, CSI/SSI/NPS data, inventory management systems, or T3 marketing platforms
- Ability to translate analytical findings into clear, prioritized recommendations for non-analytical audiences — field coaches and ASMs
- Intellectual discipline to distinguish what the data shows from what it means — avoiding the tendency to treat correlation as causation or surface symptoms as root causes
- Organized and delivery-focused — this role produces outputs on a defined cadence that field execution depends on
Our Benefits — Designed With You In Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We Help You Plan For The Future With
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.
Company Vehicle Lease Program
Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
EOE / Disability / Veteran
