Description
MDVIP: Transforming Primary Care, One Patient at a Time
MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
The Vice President, Sales Operations is a strategic and operational leader responsible for driving the effectiveness, efficiency, scalability, and predictability of the company’s revenue engine. Reporting to the CSO (Chief Sales Officer), this role partners closely with Sales, Finance, Marketing, Operations and Product to optimize go-to-market performance across people, process, and technology.
This leader will bring analytical rigor, operational discipline, and a bias for action to improve pipeline generation, forecast accuracy, sales productivity, and overall revenue growth.
Key Responsibilities
Forecasting & Pipeline Management
- Own forecasting process, cadence, and accuracy across all segments
- Establish standardized pipeline definitions, stage progression criteria, and inspection rhythms
- Deliver actionable insights on pipeline health, conversion rates, and deal velocity
- Identify risks and opportunities to achieve revenue targets
Sales Process Optimization
- Design and continuously improve end-to-end sales processes (lead-to-close)
- Implement best practices for deal qualification, opportunity management, and account planning
- Reduce friction across handoffs (Marketing ? Sales ? Operations)
- Drive consistency and discipline in CRM usage
Sales Performance & Analytics
- Define and track key performance indicators (KPIs) across the funnel
- Build dashboards and reporting for executives and frontline leaders
- Analyze performance by segment, region, product, and rep
- Provide data-driven recommendations to improve productivity and win rates
Sales Technology & Systems
- Own the sales tech stack (e.g., CRM, forecasting tools, sales engagement platforms)
- Drive system optimization, integration, and data hygiene
- Evaluate and implement new tools to improve efficiency and insights
- Partner with RevOps/IT on data architecture and reporting infrastructure
Revenue Strategy & Planning
- Partner with executive leadership to define and operationalize the annual revenue plan
- Translate company growth targets into sales capacity models, quotas, territories, and coverage plans
- Support pricing, packaging, and sales segmentation strategies
- Lead annual and quarterly sales planning cycles
Compensation & Incentives
- Design and partner with Finance team to administer sales compensation plans aligned with company objectives
- Ensure plans drive the right behaviors
- Partner with Finance to model cost of sales and incentive effectiveness
- Review commission calculations and governance
Cross-Functional Alignment
- Act as the connective tissue across Sales, Marketing, Operations, and Finance
- Align on pipeline generation, lead quality, and conversion expectations
- Support board reporting and investor communications
- Enable operational rigor across the full revenue lifecycle
Team Leadership
- Build and lead a high-performing Sales Operations team of 6-8
- Develop talent and establish clear roles, responsibilities, and performance expectations
- Foster a culture of accountability, continuous improvement, and data-driven decision-making
Requirements
Qualifications
- 12+ years of experience in Finance, Sales Operations, Revenue Operations, or related roles
- 3–5+ years in a leadership capacity
- Strong analytical skills with deep experience in forecasting, pipeline analytics, and KPI development
- Expertise in CRM systems (e.g., Salesforce) and sales tech stack
- Proven ability to influence senior stakeholders and drive cross-functional alignment
- Experience in high-growth and/or private equity-backed environments
Key Priorities and Success Metrics
- Improved forecast accuracy (e.g., within ±5–10%)
- Increased pipeline coverage and conversion rates
- Measurable gains in sales productivity (quota attainment, ramp time)
- Reduction in sales cycle length
- Improved data quality and CRM adoption
- Effective implementation of compensation plans tied to growth objectives
Why Join MDVIP?
- Be part of a mission-driven organization leading innovation in personalized healthcare.
- Drive transformation and growth in a dynamic, fast-paced environment.
- Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
- Comprehensive benefits: health, dental, vision insurance, and retirement plans.
- Professional development: access to ongoing training and leadership development programs.
- Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.
