Who We Are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.
Our Customer Service practice sits at the intersection of experience, technology, data, and AI, delivering end‑to‑end, omnichannel service transformations at speed and scale. We help clients modernize their contact centers, embed intelligence into operations, and create proactive, personalized service experiences that drive measurable outcomes. Leveraging deep industry knowledge and expertise, we deliver integrated experiences to boost customer interaction and engagement to deliver tangible results and world class customer service and experiences.
We are seeking a Go‑To‑Market Lead for Customer Service practice to drive the next phase of growth for Accenture Song in Canada. This is a role with clear accountability across origination, pre‑sales, and delivery partnership.
You Are:
If you're adept at cultivating large enterprise business within complex organizational structures, we're eager to connect with you. Whether you're passionate about optimizing customer service, improving customer experience and growth or have a track record in enabling proactive and personalized customer experiences by providing right advisory services, bringing technology platform depth and enabling next generation contact center operations, we're keen to learn more about your expertise. And if you thrive on innovation and aspire to build cutting-edge customer service solutions, we want to meet you!
You are equally comfortable leading C‑suite conversations, shaping differentiated sales strategies, and partnering with delivery teams to drive outcomes
Accenture Song offers a dynamic environment where no two days are alike. Here, you'll find endless opportunities to make a meaningful impact while collaborating on exciting client projects in this ever-evolving landscape.
The Work:
Collaborating closely with clients, Accenture Account Leads, and diverse stakeholders, you'll co-create innovative strategies for designing, developing, and optimizing customer relationships across customer service and contact center platforms. Your role encompasses overseeing the entire deal lifecycle, from inception to execution. You'll take the lead in shaping new opportunities, crafting inclusive sales strategies, fostering team alignment, and guiding the team through internal and client processes to secure successful outcomes. Your responsibilities also include promoting Song’s comprehensive range of services and solutions to clients.
Own and drive the Customer Service go‑to‑market strategy for Accenture Song in Canada, aligned to priority industries and accounts
Originate, qualify, and close new opportunities for Accenture with our clients for our Song service practice.
Be responsible for strategizing growth opportunities, understanding our clients’ unique needs, and crafting innovating solutions that set us apart.
Develop customer service reinvention strategies for the service practice including leading the team in analysis to identify potential value, creating the business case, and developing the requirements to implement the strategy.
Act as a visible market and thought leader on customer service, contact center, and service transformation trends
Develop requirements to ensure that our Song service offering, assets and products are fully leveraged to drive value for our clients.
Defining high-level enterprise business cases to drive fact-based decision-making for our clients.
Present insights, recommendations, and proposals at the C‑suite and Board level, both internally and with clients
Lead client assessment portion of pre-sales engagements, develop the sales strategy and plan then present key findings at the executive level to internal and external clients.
Have a thorough understanding of data, AI and the changing landscape in this space.
Partner with Account Leads to align pursuits to broader client strategies and growth priorities
Work closely with delivery leadership to ensure clear scope, outcomes, and delivery intent from deal signature onward
Provide senior‑level guidance and oversight during delivery to ensure solutions achieve promised value and client expectations
Serve as a bridge between sales and delivery, ensuring learnings from execution continuously improve offerings and go‑to‑market strategies
Here’s What You’ll Need:
10+ years’ experience in the Customer Service and contact center industry.
8+ years’ experience in Go-to-Market strategies and building relationships across the c-suite.
10+ years’ experience building and leading teams that combine capabilities and working models.
A University Degree is required for this position
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here:
Role Location Annual Salary Range
British Columbia/Ontario $131,700 to $278,100
