Sapiens is hiring a PS Operations & Delivery Lead - a key role at the heart of our Professional Services function. You'll keep the operational engine running smoothly, supporting senior leadership with sharp reporting, financial tracking, and process improvement that makes the whole team more effective. If you're highly organised, analytically minded, and thrive when you're the person who makes things happen behind the scenes, we'd love to hear from you.
Location: London - WC2 (Flexible Hybrid working model)
More About The Role
This role serves as the operational backbone of the Professional Services Delivery function, driving its seamless daily operations with a proactive, solutions-oriented mindset. Collaborating cross-functionally, manage communications, administrative workflows, and implement processes that drive efficiency.
Provide PS strategic clarity, financial discipline, and delivery excellence by streamlining processes, owning performance visibility, and enabling the BU to scale efficiently. This role is equal parts analyst, programme coordinator, and operator - comfortable moving between high-level strategic support and detailed execution.
Key Responsibilities
Strategic Support & Thought Partnership
- Act as a trusted thought partner to the PS Lead on operational and strategic topics
- Support cross-functional alignment, problem-solving, and decision-making with structured insights
- Produce ad hoc analyses and data consolidation for the PS Lead, Programme Directors, and key stakeholders
Financial Control & Budget Management
- Monitor and control programmes financial performance working with Finance
- Monitor resource allocation and capacity alignment across the BU
- Maintain CRM opportunity governance and pipeline hygiene
Reporting & Performance Visibility
- Establish and maintain health KPIs covering all aspects of PS & Delivery function.
- Create and own reporting standards, working with Programme Directors on status reporting cadence and progress tracking across the portfolio
- Track strategic initiatives including AI programmes and cross-team workstreams
Governance & Process Improvement
- Lead process standardisation initiatives and continuous enablement to remove operational inefficiencies
- Work closely with Programme Directors to ensure execution alignment and workflow consistency
- Manage the CLM system — internal contract approval cycles and governance
- Maintain the Delivery organisational structure and keep it accurate and current
Knowledge Management
- Own, maintain and promote the central knowledge repository — structured, accessible, and up-to-date.
- Drive standardisation of lessons learned and their implementation in projects delivery
- Organise and facilitate BU Town Halls and internal communications rhythms
Key Requirements
Commercial support
- Experience supporting RFP responses and proposal preparation in a professional services context
- Ability to coordinate across sales, delivery, and SMEs to produce compelling bid content
AI & Automation fluency
- Familiarity with AI-driven tools for reporting automation, workflow optimisation, or data analysis
