Responsibilities
Sentinel is seeking a
Quote Management Specialist to support the creation, formatting, and administration of customer-facing quotes and proposals in ConnectWise CPQ. This role will work closely with Account Managers, Solution Architects, and sales support teams to convert sales direction, bills of materials, manufacturer/distributor quotes, and scope documents into accurate customer-ready proposals.
This is an administrative quote development role, not a technical presales role. The ideal candidate has direct experience using ConnectWise CPQ, strong attention to detail, and familiarity with technology reseller, manufacturer, or distributor quote processes.
Sentinel provides customers with a broad IT solutions portfolio across cloud, security, managed services, communications, applications, lifecycle services, consulting, support, and related technology offerings. Sentinel commonly works with manufacturers and platforms such as Cisco, Dell, Microsoft, NetApp, VMware, Splunk, Meraki, Pure Storage, and related partner ecosystems.
This is a full-time opportunity reporting to our Grand Rapids, Michigan office.
Ready to bring your energy and ambition to Sentinel? Let’s grow together.
Responsibilities
Qualifications
- Build and update customer quotes and proposals in ConnectWise CPQ.
- Import bills of materials provided by Solution Architects, Account Managers, manufacturers, or distributors.
- Import scope-of-work content provided by Solution Architects.
- Format quote layouts based on sales direction and customer requirements.
- Edit, update, and maintain quote content through the review cycle.
- Sync completed ConnectWise CPQ quotes to NetSuite for review and downstream processing.
- Support Account Managers and sales support teams with quote management tasks.
- Request or coordinate manufacturer and distributor quote information as directed.
- Maintain quote accuracy, version control, and process consistency.
Required Qualifications
- Strong attention to detail and accuracy.
- Ability to follow structured sales, quoting, and approval processes.
- Strong written communication and document formatting skills.
- Comfortable managing multiple quote requests and changing priorities.
- Proficiency with Microsoft Office tools, especially Excel, Word, and Outlook.
- Detail-oriented, Process-driven, and Organized.
- Able to work across sales, technical, and operations teams.
- Able to ask clear follow-up questions when quote inputs are incomplete.
- Able to maintain accuracy under deadline pressure.
- Customer-service oriented.
- The candidate must have a car, as this position requires travel between location and the transportation of equipment.
- A valid driver’s license and proof of vehicle insurance will be required.
- Legally authorized to work in the US without sponsorship.
- Must demonstrate a “can-do” attitude.
Preferred Qualifications
Prior hands-on experience using ConnectWise CPQ.
- Experience building, editing, and managing customer-facing quotes or proposals.
- Experience with Oracle NetSuite.
- Prior experience with VAR, MSP, systems integrator, technology reseller, distributor, or manufacturer.
- Familiarity with technology manufacturers such as Cisco, Dell, Microsoft, NetApp, VMware, Splunk, Meraki, Pure Storage, or similar manufacturers.
- Familiarity with manufacturer/distributor quote requests, registrations, renewals, SaaS quotes, hardware quotes, and services quotes.
- Experience supporting technical sales or presales teams in a high-volume environment.
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation:
$62,000-75,000
What You Get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Family Planning Benefits, Financial Education, Identity Theft Protection and Assistance, Legal Services, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and employee discount for product services and entertainment.
Overview
MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers .
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com .
The “Know Your Rights” Poster is available here
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Sentinel EEO Policy Statement is available here.
https://www.sentinel.com/about/diversity
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