About HUKSA
HUKSA is Infollion's L&D business, focused on
deep-domain, expert-led learning for corporations. We work with industry practitioners and functional experts to design and deliver customized learning programs across sectors and functions.
The Role
We are looking for a
Senior Manager – Business Operations to take ownership of HUKSA's day-to-day operating engine.
You will work closely with the founder and ensure that
Sales, Expert Engagement, Learning Design & Delivery and other functions work together smoothly and efficiently.
The Objective Is Simple
As HUKSA grows, we need a strong operator to own the day-to-day execution and help build the operating backbone for the next stage of the business.
What You'll Do
- Own Day-to-Day Business Operations
- Drive the daily/weekly operating rhythm across teams.
- Ensure projects, tasks and commitments move as planned.
- Identify bottlenecks, resolve operational issues and ensure nothing falls through the cracks.
- Act as the first point of escalation for routine operational matters.
- Build Process & Operational Discipline
- Establish and improve SOPs, workflows and internal processes.
- Improve turnaround times and reduce errors, rework and manual effort.
- Identify opportunities for automation and better use of technology.
- Ensure teams follow agreed processes and operating standards.
- Drive Cross-functional Execution
- Ensure smooth handoffs across Sales → Expert Engagement → Learning Design → Delivery.
- Ensure teams have the information and resources required to execute.
- Track key business/project metrics and flag issues requiring attention.
- Bring problems with possible solutions, not just problems.
- Support the Founder in Scaling the Business
- Take ownership of routine operational decisions within agreed boundaries.
- Provide visibility on business performance, operational issues and priorities.
- Help translate strategic initiatives into execution.
- Free up the founder to focus on new markets, products, partnerships and growth.
What We're Looking For
- 8–12 years of experience in business operations, consulting, B2B services, L&D, research, expert networks or a similar environment.
- Strong execution and problem-solving skills.
- Someone who is comfortable doing the work, not just delegating it.
- Excellent follow-up and organizational discipline.
- Comfortable with CRMs, dashboards, spreadsheets and business systems.
- Ability to bring structure to ambiguity.
- Strong communication and stakeholder-management skills.
- Entrepreneurial mindset and comfort working in a growing business.
What This Role Is NOT
This isn't a role for someone who only wants to
manage through meetings, prepare MIS or delegate tasks.
We are looking for a
player-coach who can bring structure, solve problems and make things happen.
