Purpose of the Role
To provide end-to-end business coordination and operational support for the LATAM region by driving sales tracking, distributor management, regulatory coordination, business reviews, commercial operations, tender management, marketing execution, and cross-functional stakeholder alignment to ensure achievement of regional business objectives.
Key Responsibilities
1. Sales Performance & Business Analytics
- Monitor primary and secondary sales across LATAM markets.
- Support order execution, distributor onboarding, agreements, and customer code creation.
- Analyze sales deviations and drive corrective action plans with country managers.
- Track distributor inventory, stock movement, and Days of Inventory (DOI).
- Consolidate monthly, quarterly, and annual forecasts.
- Support budgeting, target setting, and gap analysis exercises.
2. Business Reporting & Strategic Support
- Coordinate Business Review Meetings (BRM) and Leadership Review presentations.
- Consolidate commercial, regulatory, financial, and strategic updates from countries.
- Prepare management reports, executive summaries, and leadership presentations.
- Monitor strategic initiatives and action trackers.
- Support ad hoc business analysis and leadership requests.
3. Regulatory & Product Registration Coordination
- Track new product registrations, renewals, and filing plans.
- Coordinate with regulatory teams and consultants to resolve registration challenges.
- Manage dossier submissions and documentation follow-ups.
- Ensure alignment of commercial priorities with regulatory timelines.
- Coordinate country-specific artwork and packaging requirements.
4. Portfolio & Business Development Support
- Identify potential products and molecules for LATAM markets.
- Conduct market opportunity and attractiveness assessments.
- Support portfolio prioritization and business case preparation.
- Evaluate commercial potential for new product opportunities.
5. Distributor & Country Management
- Coordinate with country managers on business performance and market priorities.
- Drive distributor follow-ups for orders, forecasts, inventory, and execution.
- Manage local operational matters and market-specific issues.
- Track marketing, salary, and commercial debit notes.
- Coordinate commercial discussions and business requirements across markets.
6. Commercial Operations & Finance Coordination
- Monitor customer receivables and collections.
- Manage debit notes, provisions, reimbursements, and payment follow-ups.
- Coordinate with finance teams on commercial and payment-related issues.
- Validate business review financial data and commercial metrics.
7. Tender & Institutional Business Management
- Identify and evaluate tender opportunities.
- Coordinate pricing and commercial feasibility assessments.
- Support tender documentation and submission processes.
- Track tender status, outcomes, and post-award requirements.
- Liaise with distributors and internal stakeholders throughout the tender lifecycle.
8. Marketing & Go-to-Market Execution
- Support product scale-up initiatives across LATAM countries.
- Coordinate brand plans, launches, and marketing activities.
- Manage marketing budget tracking and activity planning.
- Monitor CRM and field force reporting compliance.
- Coordinate KOL, trademark, and medical initiative follow-ups.
9. Cross-Functional Coordination
- Liaise with Supply Chain, Regulatory, Finance, Legal, Marketing, and Commercial teams.
- Track product availability, dispatches, and operational issues.
- Coordinate NDAs, contracts, trademark, and legal documentation.
- Facilitate stakeholder alignment and governance cadence.
- Drive resolution of urgent business continuity matters.
Requisite for the role -
- MBA / PGDM in Marketing, International Business, Finance, or related discipline.
- 3-4 years of experience in Business Operations, Sales Operations or Regional Business Coordination. International Market exposure will be added advantage.
- Prior exposure to pharmaceutical, healthcare, life sciences, or multinational distribution markets preferred.
