Are you looking to impact and be part of something special, such as shaping the future of healthcare?
Do you love creating processes from scratch, simplifying complexity, and making things run smoothly? Are you all about bringing teams together, improving the customer experience, and using data to drive smart decisions? If this sounds like you, keep reading.
At Semble, we are on a mission to enable health professionals to amplify their impact. We improve the way healthcare is delivered to millions of people by providing doctors and their teams with powerful, innovative, intuitive, and secure software. Our cloud-based clinical system is already used by thousands of clinicians, making their lives easier and saving them money, while structuring their health data to help research.
We are a passionate and driven team, proud to unite under strong cultural drivers:
- Impact - We do work that matters.
- Collaboration – We are in it together.
- Human touch – We care deeply.
This role can be fully remote in the UK (with occasional travel to our London office). We are unfortunately not able to consider candidates located outside this locations at this stage.
What you will be doing
The RevOps Customer Partner will report into our Head of Revenue Operations. This role sits within Semble’s Revenue department, which consists of Marketing, Sales, Account Management, and RevOps.
The scope in RevOps is to support and enable all three of our Revenue teams, as well as to work closely with the Customer Support team. The Customer Partner would take ownership of processes, systems, and strategies in the Account Management team, and work closely with the Customer Support team on their tool stack, enablement, and alignment to the Revenue department.
- Collaborate with the Manager of Account Management and Head of Customer Support on the processes, tooling, and enablement within our Account Management and Customer Support teams.
- Oversee the refinement of processes in Account Management, and promote and develop the alignment of this department to the rest of the Revenue org.
- Collaborate closely with Product Marketing to deliver enablement and upsell campaigns for the Account Management teams.
- Track and assess KPIs, especially those tied to customer satisfaction, retention, and revenue expansion, and offer insight and recommendations for improvement.
- Collaborate with the Head of Customer Support to ensure the team is closely aligned to the rest of the Revenue org.
- Own, and continuously improve the Account Management and Customer Support tech stack.
- Collaborate closely with Product to develop and deliver our new customer onboarding experiences.
- Take ownership of Semble’s customers’ experience and help the Account Management and Support teams champion a focus on our customers.
What we are looking for
We are looking for someone with an entrepreneurial mindset, a bias for action, and excellent communication and technical skills. To succeed in this role, you would have to feel at home in the start-up environment, with its high pace, changing priorities, and all-hands-on-deck ways of operating.
- Experience in a holistic Revenue Operations role, specifically in a SaaS start-up environment. We need someone who would understand the pace, the challenge, and the line between risks that you can and can’t take in start-ups.
- Expertise in HubSpot – Sales, Marketing, and Service Hub.
- Strong capabilities in Account Management operations, specifically: account expansions, new client onboarding, continuous support.
- Experience working with multiple teams, including Sales, Product, Marketing, Account Management, and Customer Support, to drive alignment and improve customer outcomes.
- Hands-on experience managing and improving tech stacks, especially those used by Account Management and Customer Support teams.
- Hands-on experience with translating process requirements into common sense HubSpot set up.
- Ability to think strategically and translate high-level goals into actionable plans for team execution.
- High level of commercial awareness and an entrepreneurial mindset.
What you’ll get in return
- The great feeling coming with knowing you do something that matters: shaping the future of healthcare!
- £45-55k package (based on your experience and the value you can bring)
- Autonomy and ownership – we’ll set the vision and share the context, then we trust you to run with things – that’s the reason we hire you!
- 36 days off: 25 holidays +bank holidays +3 extra days (birthday and ‘feel good’ days) - that we will expect you to actually take so you can recharge and rest.
- Company Equity - We appreciate and recognise all of our employees’ contributions, so everyone is eligible for Semble share options!
- Private Health Insurance – covering physical and mental health, as well as dental and optical!
- Hybrid & flexible work environment – work from anywhere in the UK, with also some flexibility to work across Europe. You decide how much or how little you go to the office.
- Get the tech you need - You will get the latest MacBook (unless you prefer Windows) and take your pick across a wide range of equipment to set up your home office ergonomically.
- Work alongside an inspiring team – our two founders have started Semble after a successful startup exit, and your future colleagues are all knowledgeable and innovators in their field.
- Fantastic office space in Central London, right outside Monument - with a roof terrace, weekly animations, loads of natural light, and cute doggies!
- The usual free bits coming with nice offices (barista coffee, tea, fruits, happy hours and activities...).
We welcome applications from people of all backgrounds and all walks of life, including any typically underrepresented groups in the technology industry. We also encourage applications from disabled and neurodiverse candidates, so if there are any adjustments we can make to support you throughout the recruitment process, please do let us know.
