D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.
Job Summary:
We are looking for a proactive and analytical Revenue Operations Analyst who thrives at the intersection of sales, marketing, and GTM strategy. You are a problem-solver who loves optimizing processes, uncovering insights, and driving efficiency. If you're eager to make an impact, improve workflows, and collaborate in a fast-paced environment—while having fun along the way—we'd love to hear from you!
The Revenue Operations Analyst role is a trusted partner to our Sales and Marketing teams supporting forecasting, sales process including opportunity management and quoting, reporting, data insights, CRM (Salesforce) hygiene, special projects for process improvement and automation. To be successful in this role, you bring a well-rounded skillset of technical (systems, process and data), business and people acumen.
You will work regularly in Salesforce (and adjacent tools) and act as a subject-matter expert to guide our Sales, BDR and Marketing teams in effective use of CRM. You guide account and opportunity management through account planning, process improvement, and training to various teams who use Salesforce. You partner closely with our global GTM teams (Sales, BDRs, Enablement, Marketing) and work cross-functionally with Finance, Legal, IT, Solution Engineers, Customer Success and Product.
How You Will Make an Impact:
- CRM Dashboard/Report Building and Maintenance: Collaborate with Sales and other teams to create, update and maintain reports and dashboards in Salesforce that help in gaining visibility to their opportunities, accounts, activity for crucial insights, actions, and progression through their sales cycle.
- CRM Accuracy Maintenance: Review opportunities monthly for forecast accuracy, proper categorization by deal type and sales team, ownership updates for account transfers, close date accuracy, stage and close date cleanliness.
- Data Analysis: Pull various data points for analysis and insights as required by the business. Present data and summary reports for leadership at various levels and different teams.
- Training: Provide refreshers and training to new and existing members within Sales.
- SME: Being the SME on CRM process, best practices, and advising on best way to approach and tackle various issues. Remain up to date on Salesforce training and product releases as it relates to Revenue Operations work.
- Annual Planning: Collaborate with the various sales teams on account planning, territory realignment, and transfers while coordinating with other teams such as Finance, Solutions Engineers and Customer Success Managers.
- Troubleshooting: Act as an intermediary between Sales and IT logging support tickets or change requests and supporting User Acceptance Testing when required.
What You Will Bring to the Role:
- 3-5 years experience in a Sales/Revenue Operations role working on process streamlining and improvement projects
- SaaS industry experience preferred
- 3+ years experience working with Salesforce (CRM)
- Advanced-level proficiency with Salesforce including building reports and dashboard in Salesforce
- Salesforce Administrator Certificate or completion of courses within that learning path are a strong asset
- Understanding of Sales and marketing processes and metrics
- Advanced Excel reporting abilities
- Expert-level proficiency with Microsoft Excel, including formulas (such as VLOOKUP & IF Statements), Conditional Formatting, and Pivots
- Experience collaborating and working with different levels of leadership and cross-functionally with teams such as Sales, Finance, and IT
- Strong written and verbal communication skills with all levels of stakeholders and able to present your outputs and anticipate questions and concerns
- Unmatched attention to detail to handle data with accuracy and precision and spot any discrepancies
- Ability to work under pressure - you are able to problem solve, solution and determine fixes quickly, sometimes, under tight deadlines with minimal supervision
- Proactive mindset to anticipate requirements, identify issues, and proactively take the lead, addressing needs ahead of time rather than being reactive to situations
- Skilled at collaborating with other teams to identify opportunities to improve GTM effectiveness
Education Recommendations:
- A bachelor's degree in Business, Computer Science, or related field or equivalent experience
Don't meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
- Impactful work transforming the way the world learns
- Flexible work arrangements
- Learning and Growth opportunities
- Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
- 2 Paid Days off for Catch the Wave related activities like exams or final assignments
- Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
- Retirement planning
- 2 Paid Volunteer Days
- Competitive Benefits Package
- Home Internet Reimbursements
- Employee Referral Program
- Wellness Reimbursement
- Employee Recognition
- Social Events
- Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.
