London / Hybrid · Full-time
Bright Spark PAs is delighted to be supporting our client—an innovative, fast-scaling tech company focused on building smarter, more sustainable systems—in their search for a sharp, detail-driven Business Operations Specialist to join their growing team.
With a rapidly expanding international footprint, our client is transforming how businesses interact with cutting-edge digital platforms, delivering simple, seamless experiences at scale. They’re growing fast and have exciting new products launching soon—making this a brilliant time to join the team and help shape what’s next.
About the Role
This is a fantastic opportunity to join the Business Services function of a pioneering company where you’ll support a range of clients, helping them navigate a dynamic, tech-led environment. You’ll play a key part in building operational processes from the ground up while ensuring each customer has a brilliant experience.
Expect a fast-paced, varied role where your ideas and input will genuinely shape the future of the company.
What You’ll Be Doing
- Client Support – Be a trusted first point of contact for business clients, delivering exceptional service and ensuring a smooth onboarding and account experience.
- Process Creation – Help design and implement scalable, efficient processes to support continued growth across new markets and product areas.
- Compliance Checks – Handle business vetting and KYB (Know Your Business) checks for new sign-ups, ensuring everything runs smoothly and meets internal standards.
- Cross-Team Collaboration – Work closely with internal product and tech teams, sharing client feedback and contributing to the development of user-friendly tools and features.
What We’re Looking For
- A real passion for delivering excellent client experiences
- Confident communicating with a broad range of businesses, from startups to large enterprises
- Brilliant written communication skills with the ability to tailor tone and messaging to suit your audience
- Someone who thrives in fast-moving environments and can juggle competing priorities with ease
- A proactive, process-oriented mindset with strong planning and follow-through skills
- Great attention to detail and a desire to see things through to completion
- Experience in a high-growth operational or customer-facing role is a bonus
- Comfortable with ambiguity and able to bring structure to evolving systems
Why You’ll Love This Role
You’ll be part of a purpose-led, people-focused team where innovation and customer care go hand in hand. Our client values openness, collaboration, and big ideas—and you’ll be encouraged to make your mark from day one.
