Join the EDC Team!
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid
Position: Manager, Sales Operations
Employment Type: Permanent
Compensation Details:
- Mgr Sales Enablement 19: Salaries typically range from $109,810 to $146,413 annually, based on qualifications and experiences, plus a performance-based incentive.
Location:
- Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office3 days per week. (subject to change)
- This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Edmonton, Halifax, and Vancouver or from one of our Regional Offices located in Quebec City, Edmonton, Windsor, Kitchener, Winnipeg, Regina or Moncton.
- Relocation assistance is available for candidates who meet the eligibility criteria.
About EDC:
At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.
Why Join EDC?
- Collaborate with a diverse, experienced team – Work alongside talented professionals who bring a wealth of knowledge and expertise to drive success.
- Thrive in a supportive, teamwork-driven environment – Flourish in a workplace where collaboration and mutual support are paramount.
- Impact global communities through sustainable growth in emerging markets – Make a meaningful difference by fostering sustainable development in key regions around the world.
- Recognized as one of Canada’s Top 100 Employers, Best Diversity Employers, and a Top 100 Family-Friendly Employers – Join a company that is celebrated for its commitment to excellence, diversity, and work-life balance.
- Enjoy a comprehensive Total Rewards package:
- Flexible benefits – Our program lets you choose coverage that suits your unique needs, including Medical, Dental, Life, and more. Plus, we offer additional Flex credits to tailor your plan even further.
- Defined Contribution Pension Plan – Secure your future with our generous matching program that helps you save for retirement.
- Competitive vacation program – Enjoy a work-life balance with our competitive vacation program, starting with 4 weeks of vacation and 2 floater days each year for permanent employees.
- Comprehensive wellness programs – Stay healthy and happy with access to wellness initiatives, mental health support, and fitness programs.
- Professional Development – Advance your career with our support for growth and development through conferences, language training, and educational opportunities.
Team Overview:
The Sales Operations Manager is responsible for overseeing and optimizing sales processes and systems to enhance the efficiency and effectiveness of Business Development teams. This role is responsible for managing a team of Sales Operations Associates and Advisors who deliver support to frontline teams, while working closely with cross-functionally across the organization to ensure alignment to the Enterprise strategy. As a Sales Operations leader you will be a key contributor to the development and implementation of strategies to support and improve overall sales operations.
What you will be doing:
- Develop, implement, and optimize sales processes to improve sales efficiency and effectiveness.
- Establishes robust processes in line with business requirements
- Ensure data accuracy and integrity within the CRM and other sales tools.
- Monitor and analyze metrics to identify trends and areas for improvement.
Leadership:
- Manage team performance in line with delivery standards
- Manages the performance and skill/career development of team to ensure the required capacity and capability to meet organizational needs
- Effectively lead and support team through periods of significant change by fostering a culture of open communication, resilience, and adaptability
- Act as a point of contact for inquiries and issues.
- Work closely cross-functionally to ensure alignment on strategies.
- Stays up to date with industry trends and best practices in sales operations.
- Lead or participate in special projects as needed.
What we are looking for:
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
- Minimum of 7 years of experience in sales operations, sales management, or a related role.
- Strong analytical and problem-solving skills.
- Proficiency in CRM systems and sales analytics tools.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Strong organizational and project management skills.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
What will make you stand out:
- Detail-oriented with a focus on accuracy.
- Proactive and self-motivated.
- Ability to adapt to a fast-paced and dynamic environment.
- Strong leadership and team management skills.
Eligibility:
- EDC is dedicated to Fair Employment Practices. Applicants must be Canadian citizens or hold valid permanent residency cards at the time of application. Preference will be given to candidates who are legally able to work in Canada (Canadian Citizens or Permanent Residents). Candidates must also meet the government security screening requirements.
This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world. Apply today!
Want to learn more about EDC? Check our website here https://www.edc.ca
EDC's Commitment to Employment Equity
Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.
We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.
Should you require any accommodation during the recruitment and selection process, please let our Recruitment team know
Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at EDC; however, only those candidates who are selected for an interview will be contacted.
