Sales Operations Co-ordinator (Onsite)

Upper Canada Forest Products • Full-time • Cambridge, Ontario, Canada • 2m ago

Why you will love A&M Wood Specialty:

At A&M Wood Specialty, you’re not just joining a company - you’re becoming part of a legacy. Founded in 1973, our story began with craftsmanship, community, and a commitment to excellence. Today, we’re still rooted in that same spirit, operating from our charming two-story converted textile mill overlooking the Speed River in Cambridge, Ontario.

Over the decades, we’ve grown from a local gem into a globally respected name in fine hardwoods and veneers. Now part of the UCS Forest Group—North America’s leading distributor of premium wood products—we continue to thrive by putting quality, service, and people first.

Your Impact:

Join our dynamic team as a Sales Operations Coordinator, where you'll support local sales efforts, enhance customer satisfaction, and keep operations running smoothly through top-tier service and organizational excellence.

Responsibilities:

Respond to customer inquiries via phone and email, providing product information, pricing details, and supporting marketing initiatives
Process customer orders received through phone, email, or messaging platforms, ensuring accuracy in pricing, discounts, and product codes
Prepare quotations and sales orders, entering them into the sales system with precision; confirm order details with customers and follow up as needed
Deliver a positive retail experience by assisting customers with wood/product selection and offering general project finishing advice
Maintain a well-stocked and visually appealing sales floor by replenishing merchandise and supporting display efforts
Collaborate across departments to ensure smooth coordination of sales, operations, marketing, and delivery logistics
Support invoicing processes and maintain organized filing systems for sales records
Perform additional sales and administrative tasks as required

Skills & Requirements:

Post-secondary education in Business Administration or a related field (preferred)
Experience in retail sales (an asset)
Affinity for wood and wood products
Background in sales support or professional administration
Strong organizational, administrative, and problem-solving abilities
Proven ability to build and maintain lasting customer relationships
Excellent verbal communication and presentation skills
Attentive and effective listening skills
Clear and professional written communication
Comfortable performing basic mathematical calculations
Capable of working independently and collaboratively within a team
Demonstrates a high level of integrity and strong work ethic
Familiarity with customer relationship management (CRM) software
Accurate and efficient data entry skills