What will you own?
This is a foundational role in Pice’s Cards Division. You will be the operational
backbone responsible for ensuring that our secured credit card product scales
smoothly from launch to tens of thousands of users.
You will work closely with product, credit, risk, engineering, finance, and our partner
banks to ensure flawless execution, smooth operations, and trust-building user
experiences.
This is a role for someone with systems-thinking, structured execution, and a
strong bias for solving operational & customer problems deeply.
Skills & Qualifications Required
1. 3–6 years experience in operations, CX, process management, or program
management (fintech / consumer tech / BFSI exposure is a plus)
2. Strong understanding of financial products, KYC, compliance, and workflows
3. Experience managing high-volume ops, internal tools, or CRM systems
4. Excellent analytical skills & comfort with dashboards, reports, and SOPs
5. Strong communication, cross-functional alignment, and stakeholder
management
6. Bias for structured thinking, root-cause analysis, and cleaner processes
7. Excellent stakeholder relationship management (across internal teams &
external partners)
8. Passion for building SMEs & Bharat (Tier 2/3 India)
9. Must be a total Team Player. Non-negotiable.
Roles & Responsibilities
You will be responsible for building the full operational engine behind Pice’s secured
credit card product, including:
1. Card Operations (End-to-End)
- Own the issuance pipeline — FD creation, card linking, activation flows
- Ensure 100% accuracy in onboarding, KYC, and verification processes
- Manage card dispatch, delivery, and troubleshooting flows
- Coordinate day-to-day with issuing bank / card partners
2. Process Design & Automation
- Build clean SOPs for onboarding, repayment, refunds, disputes, and
settlements
- Identify operational failures & create systems to eliminate them
- Work with product/engineering to automate internal tools and dashboards
- Reduce manual intervention and improve turnaround time
3. Risk & Repayment Operations
- Monitor early repayment behaviour
- Drive repayment reminders, nudges, and delinquency follow-ups
- Coordinate with credit/risk teams to detect anomalies early
- Build playbooks for failed payments, overdue accounts, and chargebacks
4. Customer Experience & Escalation Handling
- Own CX issue resolution for cards-related problems
- Reduce escalations through proactive communication & system fixes
- Train internal teams and BPO partners on process flows
- Maintain strong SLAs for card support & merchant issues
5. Cross-Functional Collaboration
- Work hand-in-hand with Product, Credit, Tech, Finance, Legal & Growth
- Track daily metrics with Data and PM teams
- Be the operational voice in cards-related strategic discussions
