Customers hesitate. Projects stall. Pipelines die without ownership.
This role exists to retain customers, move live projects forward, and prevent fallout across the entire post-sale lifecycle. You will function as the project owner for assigned customer accounts, responsible for execution, communication, and forward momentum.
You are accountable for assigned customer projects end-to-end.
Your responsibilities include:
- Managing customer projects through defined pipeline stages
- Acting as the primary point of contact for customers once friction appears
- Driving next steps, approvals, and decisions to keep projects moving
- Handling objections, delays, and cancellation risks directly
- Coordinating with sales, operations, and external partners
- Enforcing timelines and commitments across all stakeholders
- Escalating issues with context and proposed resolution
- Maintaining accurate project and pipeline status
If a project stalls or cancels, you are expected to know exactly why.
Daily outbound calls are required.
You will:
- Run customer conversations with authority and professionalism
- Manage multiple live projects simultaneously
- Control timelines rather than react to delays
- Navigate uncomfortable conversations without losing composure
Requirements
Do not apply if you do not meet these.
- 3+ years in customer retention, account management, customer success, or sales operations
- Direct experience owning customer accounts or post-sale pipelines
- Strong English communication with confident call presence
- Experience working with US or international customers
- Comfortable managing multiple projects at once
- Willingness to work US time zones
Benefits
Competitive Salary
Growth Opportunities
