Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Team Lead- GEBS Operations
Noida
The “Team Lead- GEBS” is part of shared services. We work with our valued stakeholders, including customers, distributor partners, and country teams. We guide process optimization and enhancement, and manage stakeholder and customer experience on every interaction. Our environment is fast-paced and structured, which is part of the GSC. We reduce transactional efforts by efficient processes. These processes help to expedite issue resolution.
You will be report to MANAGER GEBS BUSINESS OPERATIONS and work in a Hybrid capacity from our Noida- India office.
Your Responsibilities
- Lead a team of GEBS Operations employees to ensure completion of work
- Reduce customer efforts and enhance productivity by process improvements
- Guide process efficiency multiple CI & Lean Methodologies
- Ensure the ecosystem for potential automation
- Collaboration within department, maintaining a information sharing process
- Collaboration with other departments to resolve complicated issues
- Assist Department Head - Global Shared Services
- Provide feedback to the Team and taking full responsibility including assessment, management and
- performance appraisals (PADR) of the team reporting to this position
- Provide direction, assistance and collaborate with Team
- Handle escalated customer issues and ensure resolution to these issues.
- Build in simple, ways to achieve desired outcomes
- Oversee individual performance and aware of team performance goals
- Collaboration with other departments to resolve complicated issues
- Manage workflow and work schedules of the team
- Others trust someone who is supportive of team decisions.
- Involved in multiple Projects and assisted Management in operation
The Essentials - You Will Have
- Full-time Bachelor's Degree mandatory.
- Minimum 8 or more years of experience, working in a fast paced, high volume business environment
- Expertise with SAP – CRM, ERP, ECC
- Knowledge of MS Office suite & other productivity applications
- Alternative Positioning and Managing team
- Analytical and conceptual expertise
- Ability to work on own initiative within guardrails
The Preferred - You Might Also Have
- We will prefer an MBA or similar professional qualification.
- Rockwell Automation requires expertise in one or more of its business systems.
- We prefer a working knowledge of web-based tools.
- CI and Lean certified
- Take the initiative to work with others to achieve team/our goals
- Create focus and motivate others
- Change management acceptance
Information Processing Capability (Factors of Complexity)
- Guides the enhancement of measurement and analytical methodologies
- Planning, documentation, analysis and our requirements management techniques
- Administrative and reporting abilities
- Determine and lead processes which are best fit for Automation
- Contribute to the company knowledge base and process improvements
- Understanding how to communicate difficult/sensitive information thoughtfully
- Quality, on time delivery of agreed deliverables
- Ownership, Issue diagnosis, Resolution & Next issue avoidance
- Managing workflow and work schedules of the team and prioritising tasks
- Collaboration with team members and partners
- Own business and technical requirements
- Clarifying a shared desired future with others and inspiring them to achieve it
- Attain results by feedback, Coaching and direction to team members
- Quality checks and training plan creation for team
- Provide input and recommendations to the Department
Accept Role Requirements
- Willingness for business travel.
- Capability of handling dynamic volume on real-time basis
- Responsible for enforcement of project deadlines and schedules
Important Performance Metrics
- Continue globalisation of Shared Services
- Ensure Process Transition is a low effort activity for our partners Process
- Ensuring Quality of transitioned/Sustaining existing processes
- Reduce customer efforts and enhance productivity by process improvements
- Identify and guide opportunities for Automation
- Meet and guide respective operating/function Measurements
- Enhance competency level in a planned manner – Self Development
What We Offer
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
- and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
