Department: Revenue Operations
Location: Remote first, UK
Compensation: circa £25,000
Description
In this role, you’ll work closely with our customers and Sales teams to make sure every order and invoice is handled smoothly. You’ll help ensure invoices are sent out on time, payments are received, and subscription information is recorded accurately so both Finance and Sales have what they need.
Location: We perform at our best when we feel trusted and are able to choose an approach to working that suits us best, which is why we are a remote-first company. However, we also believe in face to face collaboration, and our UK colleagues meet once a month for team time and quarterly for company get togethers in our Leeds office, so we ask that you be within a commutable distance that you are comfortable with in order to attend the office on those occasions.
About our Recruitment Process: We welcome applications from all individuals, irrespective of age, disability, sex, gender identity, sexual orientation, race, nationality, ethnic or national origin, religion, or belief. As we understand the value of the transferability of skills and experiences, we are not looking for the 'perfect candidate' – we encourage everyone who is truly excited about our mission to apply.
We receive a high volume of interest in our roles and may close applications early if we reach capacity. We strongly recommend applying as soon as possible to avoid disappointment.
If you require additional time to complete your application due to accessibility needs or other circumstances, please don’t hesitate to contact us—we’re happy to support you.
Day to day we’ll trust you to:
- Create sales invoices and pro-formas for Emerald’s regional offices
- Allocate customer payments to the correct accounts and invoices
- Build positive working relationships with colleagues across the business
- Support the introduction of new billing processes and controls
- Respond to customer queries about their accounts and subscriptions
- Help cover team workloads when colleagues are away
- Manage overdue invoices and support debt recovery
- Set up and maintain commercial customer accounts
- Keep invoice, subscription, and product information up to date in the billing system
Skills needed:
- Strong communication and organisational skills
- Comfortable adopting new processes and ways of working
- Able to manage time well and prioritise tasks effectively
- The ability to manage your own workload and take ownership of tasks
- Proactive, with a willingness to tackle system or process challenges and help identify practical solutions
- Comfortable handling workarounds when needed, while keeping colleagues informed
- Open to change and able to adapt positively
- A supportive team player who helps colleagues when needed
- Comfortable working with a wide range of people and understanding their needs
- Quick to learn new systems and processes
- Experience in an operational or financial support role
- Experience working with regional or satellite teams
- Familiarity with CRM and accounting systems, and an understanding of the importance of accurate data
What’s in it for you?
At Emerald, we value our people. Becoming a part of our team means you’ll join a trusting and flexible environment and we've been flexified so you can trust that we're a truly flexible workplace. All we ask is that you attend the office once a month to come together with work colleagues. You'll also have numerous opportunities to progress your career, as well as access to professional development and the opportunity to learn new skills.
You’ll receive a wide range of benefits, such as 38 days annual leave (inclusive of bank holidays), remote flexible working, a discretionary performance bonus, 6% pension contribution (raising to 7% if you choose to increase your contribution above 2%) and various benefits aimed at supporting your wellbeing and work-life balance such as a working from home allowance. You can check out a full list of our benefits here.
Roles are advertised at a benchmarked market median rate. Offers will be made within a range of the median, depending on skills and experience.
Please note - Applicants must be authorized to work in the UK without restrictions or sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Emerald Group is committed to creating an inclusive environment for all of our applicants. If you would like to request any accommodations/adjustments from application through to interview stages, please complete the relevant section within the application or contact us at peopleteam@emerald.com and let us know.
