About Us
At Rufus Labs, we’re on a mission to transform warehouse and supply chain operations with advanced wearable barcode scanners and warehouse intelligence software. Our flagship platform, WorkHero, helps customers double productivity by combining human automation, labor analytics, and intelligent scanning technology into one seamless system. We serve industry leaders across 3PL, eCommerce, manufacturing, and distribution.
We’re looking for a highly organized, execution-focused Business Operations Associate to work directly with C-suite and Exec leadership to support cross-functional initiatives across marketing, operations, customer experience, and internal execution. This is for someone who thrives in fast-moving environments and isn’t afraid to jump in wherever needed. This is an early-career, high-growth role for someone who wants to learn how a startup actually runs — not from the sidelines, but in the middle of it.
You’ll help drive initiatives across the company while also jumping in wherever leverage is needed — whether that’s coordinating a trade show, improving a process, supporting customers during a spike, or preparing hardware shipments.
This role is hands-on. It includes real operational work in our LA office. If you’re looking for something purely strategic, this is not that. If you want exposure, ownership, and rapid growth — it might be exactly that.
What You’ll Do
Marketing & Growth Execution
- Manage and schedule LinkedIn/social content
- Coordinate marketing assets (case studies, decks, graphics, product videos)
- Support website updates and campaign launches
- Assist with product launch announcements and outbound initiatives
Trade Shows & Events
- Own logistics for trade shows (shipping devices, booth coordination, travel, lead tracking)
- Ensure demo kits, collateral, and devices are configured and ready
- Coordinate vendors and partners to execute high-quality events
Customer Experience Support
- Step in to support inbound customer requests during demand spikes
- Coordinate internally to resolve issues quickly
- Improve documentation and support workflows over time
Operations & Fulfillment (LA Office)
- Assist with device preparation, configuration, and packaging
- Support inventory organization and demo kit readiness
- Help ship orders when needed
Executive & Cross-Functional Initiatives
- Track and drive execution on key internal projects
- Improve systems and documentation
- Help identify operational bottlenecks and propose solutions
Who You Are
- 0–2 years of experience (startup, consulting, operations, marketing, or similar high-intensity environment)
- Extremely organized and detail-oriented
- Comfortable moving between strategy discussions and hands-on execution
- Strong written and verbal communicator
- Tech-savvy and comfortable using modern tools (HubSpot, Google Workspace, Apollo, Slack, AI tools, etc.)
- Based in Los Angeles and willing to work in-office when needed
Most importantly:
- You don’t say “that’s not my job.”
- You move quickly and take initiative.
- You care about outcomes more than titles.
- You want to build something meaningful — and grow with it.
What You’ll Gain
- Direct exposure to company leadership
- A front-row seat to how a hardware + software startup scales
- Broad operational experience across marketing, sales, customer success, and logistics
- Increasing responsibility over time based on performance
- A path toward senior operations or leadership roles as the company grows
Growth here is earned. If you perform, your scope will expand.
Compensation
- Competitive salary based on experience
- Meaningful early-stage equity
How to Apply
Send us your resume along with a short note explaining:
- Why you want to work at a high-velocity logistics tech company
- A time you stepped outside your job description to get something done
- Why Rufus Labs specifically
We value initiative. Show us yours.
