About the Company
Prestige beauty brand is seeking a detail-oriented Sales Operations Specialist to support both Sales and Operations by managing end-to-end wholesale order processing.
About the Role
You will own order flow in NetSuite, partner closely with a 3PL/warehouse, and ensure accurate, on-time delivery for key retail partners.
Responsibilities
- Manage B2B/wholesale orders from entry through invoicing using NetSuite (manual and EDI).
- Coordinate daily with a 3PL/warehouse to ensure accurate pick, pack, ship, and routing.
- Monitor inventory levels, flag stock risks, and support on-time fulfillment.
- Prepare weekly and monthly order status and performance reports for Sales and Operations.
- Research and resolve order, pricing, invoicing, EDI, and RTV discrepancies.
- Send invoices, account statements, and supporting documentation (BOL, POD, invoice copies).
- Review and respond to customer chargebacks, providing supporting documentation as needed.
- Process and track gratis, PR, marketing, and sampling requests.
- Notify internal teams of past-due balances or potential credit holds.
Qualifications
- BA/BS in Business, Finance, or related field preferred.
- 2–3+ years in wholesale order processing, EDI, and 3PL/warehouse coordination.
- Hands-on experience with NetSuite (required).
- Intermediate to advanced Excel skills (VLOOKUPs, pivot tables, formulas).
- Background in beauty, cosmetics, or CPG; experience with major retailers (e.g., specialty beauty) is a plus.
- Comfort working in a fast-paced environment with strong attention to detail and follow-through.
Preferred Skills
- Experience in the beauty or cosmetics industry.
- Familiarity with major retail operations.
