Business Operations Analyst

Trident Consulting • Contract • Pomona, CA, US • $34 - $38 / hour • 3h ago

Trident Consulting is seeking a "Business Operations Analyst" for one of our clients in "Pomona, CA – Hybrid (2 days)" A global leader in business and technology services.

Position: Business Operations Analyst

Location: Pomona, CA – Hybrid (2 days)

Type: Contract

Rate: $34-38/Hr

Day-to-Day Responsibilities/Workload

Stakeholder Engagement & Customer Contact

Act as the main point of contact between Contractors and customers, facilitating communication, resolving access issues, and coordinating inspection appointments.
Document and manage customer access challenges, handle notifications and permissions, and ensure all necessary approvals and communications are properly collected and tracked.
Utilize Customer Contact Information (CCI) to proactively schedule inspections, reducing unnecessary field visits and increasing operational efficiency.
Maintain and prioritize records of inspection constraints, support process improvements for access management, and track performance using relevant reporting tools.

Constraint Tracking and Exception Processing

Mapping - Create .kmz and spatial joins in Excel to determine potential access issues related to CROPS, Government Lands, etc.
Create work orders for released access issues and send them to vendors with notes regarding appointments, gate codes, special instructions, contact info, etc.
Tracking and oversight of constrained inspections to actively mitigate the potential for non-compliant inspections and not meeting risk mitigation commitment.
Assist in development and monitoring of data management tools to provide more timely and accurate status reporting to management.
Identify follow-up actions required by various stakeholders in the inspection workflow.
An additional resource can take advantage of the data management tools and process improvements being developed, to provide more timely and accurate status reporting to management and to identify follow-up actions required by various stakeholders in the inspection workflow.

Data Analysis and Data Discrepancies

Validate that inspections are populating in dashboards (SAS, Power BI) and follow through to resolution.
Identify data discrepancies through SAP, InspectApp, EZYViewer research.
Communicate with InspectApp/InspectForce team both internal to Inspections and IT regarding sync issues and tracking resolution.

Required Skills/Attributes

Knowledge & Skills

Data management (data structure and controls design, data querying, and report development)
Time management (manage resolution of work to align with workflow due dates and inspection due dates)
Comfortable engaging multiple SMEs across multiple organizations, presenting issues and potential solutions, and securing support and/or buy-in from stakeholders and support partners
Project tracking from issue ID, causal analysis, solutioning, through resolution of issue
Data visualization reporting and dashboard development

Software proficiency

MS Office Suite (Excel), SAS, SAP, PowerBI, SQL, Python, SAP SME
Help individuals frequently in navigating work orders, maintenance plans, mdocs, FLOC/Equipment data)
Has prior experience with SAP transformations, especially as it pertains to data cleansing and validation. With S/4HANA transformation, this could be valuable.
ArcGIS- Join different visual layers/maps (districts, FLOCs, circuits, constrained areas) to create tables of data to work with more effectively

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: tridentconsultinginc.com .

Some of our recent awards include:

Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
Received the TechServe Excellence award.
Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.
Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.