The Company
Red Ram Truck Parts & Service is an Alberta family-owned business that has been in operation since 1978. At Red Ram, we strive to be the industry leader in providing quality heavy duty truck parts and services to owner-operators, small/medium sized fleets and large multi-national corporations.
The Opportunity
We are currently looking to add a Sales Operations Manager to lead, guide and support our daily sales counter operations.
What Will You Do?
- Oversee the day-to-day flow of work at the sales counter
- Ensure customers are welcomed and served quickly and professionally
- Balance workload among sales staff during busy periods
- Coordinate and Prioritize the activities of the yard and parts pulling teams
- Identify and Resolve operational bottlenecks affecting the sales process
- Ensure consistency in the order entry, pricing and documentation workflows
- Monitor and Measure the compliance to established processes and procedures
- Own the administrative execution of the Warranty, Shipping/Receiving, Order Documentation and Core Processing workflows
- Provide daily situational mentorship and coaching
- Identify training and development opportunities for the sales team
- Create and monitor work schedules to ensure team productivity and efficiency.
- Act as the primary liaison between the Sales Department and the Yard, Service and Administrative teams
- Facilitate transparent communications between all departments
- Proactively and Energetically contribute to Red Ram’s success as a member of the senior leadership team
Who Are You?
- Communication Champ - You have communication superpowers and know how to use those skills to create an inclusive environment where our internal and external stakeholders feel heard and appreciated
- Exceptional People Skills - You have the ability to put people at ease and make everyone smile by building rock-solid relationships and turning every customer experience into a proverbial high-five!
- Detail-oriented - You are someone who can spot the tiniest details from a mile away and ensures all documentation has bulls-eye like precision
- An Organizing Guru - You can juggle tasks like a pro, keeping chaos at bay by prioritizing task completion. You’re an accomplished multitasker who ensures every task gets its time in the spotlight and nothing slips through the cracks.
- Collaborator - You thrive on teamwork and enjoy jumping in “feet first” to help our team conquer challenges and achieve epic victories.
- Adaptable - Our environment can be dynamic and fast-paced with rapidly changing priorities, but you are adaptable and have the ability to dance through the chaos and turn unexpected twists into thrilling victories.
- Positive - You bring the sunshine wherever you go! Known as the life of the party, you’ll be the spark that ignites our team’s energy. Your infectious positivity turns every workday into a celebration, creating a supportive atmosphere where everyone feels like they’re on top of the world.
- Epic Problem Solver - You enjoy embarking on epic quests to conquer challenges and unravel mysteries with solutions that dazzle customers and elevate the entire organization to new heights!
- Mechanically Inclined - You have a passion for all things mechanical and enjoy being around big trucks and heavy equipment.
- Process Driven - You understand the importance of standardization and enjoy documenting, creating and refining workflows
- Solution Focused – You thrive at identifying needs and solving a customer’s problem with insightful/creative solutions
Details
FT on-site (Mon-Fri)
Extended Healthcare
Dental care
Vision care
Life Insurance
RRSP matching
Paid Time Off
Performance Bonus
Company Events
Job Type: Full-time
Pay: $80,000.00-$85,000.00 per year
Benefits:
- Company events
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Ability to commute/relocate:
- Edmonton, AB T5S 2B5: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales Counter Leadership: 5 years (required)
- HD Truck Parts: 5 years (preferred)
Language:
Work Location: In person
