We are seeking a Business Operations Manager, you will partner closely with the Leaders to drive customer adoption initiatives, mitigate down sell risk, and improve Net Promoter Scores across our fastest-growing customer segments. You'll leverage AI-powered tools and insights to scale operations, automate workflows, and drive data-driven decision-making.
Here are some of the specific details:
Job Title: Business Operations Manager
Job Duration: 8+ months
Job Location: San Diego, CA (Hybrid Role)
REQUIRED SKILLS:
- Strong AI aptitude: Demonstrated experience leveraging AI-powered tools for analytics, workflow automation, predictive modeling, or decision support. Comfortable exploring new AI capabilities and integrating them into operational processes.
- 3-5 years of experience in business operations, customer success operations, or Program Management ideally in a SaaS or subscription-based business environment.
- Demonstrated ability to build relationships and collaborate effectively with cross-functional teams and stakeholders at various levels.
- Strong analytical skills with the ability to work with data, identify trends, and create actionable insights using modern analytics and AI tools.
- Experience building dashboards, scorecards, and tracking mechanisms to monitor performance (familiarity with AI-enhanced analytics platforms a plus).
- Experience with headcount planning, capacity modeling, and resource allocation in customer-facing organizations.
- Proven track record managing multiple initiatives simultaneously with strong organizational and project management skills.
- Excellent communication skills with the ability to synthesize complexity and present clear recommendations.
- Familiarity with customer success metrics (GRR, NPS, health scores, adoption metrics) and how they drive business outcomes.
- A proactive, solutions-oriented mindset with enthusiasm for leveraging AI and automation to scale operations.
A reasonable, good faith estimate of the minimum and maximum for this position is $139.40/hr on W2.
