Japanese call center - N2 certification
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The Japanese Call Center Executive will provide customer support to Japanese-speaking clients through voice, email, and chat channels. The role requires strong Japanese language proficiency, excellent communication skills, and the ability to resolve customer queries efficiently while meeting service-level expectations.
Key Responsibilities
Customer Support
- Handle inbound and outbound calls with Japanese customers professionally
- Provide support via voice, email, and chat in Japanese language
- Understand customer issues and provide accurate, timely resolutions
- Escalate complex issues to relevant internal teams when required
Japanese Language Communication
- Communicate clearly and courteously in Japanese (spoken and written)
- Translate customer requirements/issues into English for internal teams (if needed)
- Ensure cultural sensitivity and proper Japanese business etiquette in communication
Process & Quality Compliance
- Adhere to SLAs, quality standards, and call handling guidelines
- Maintain accurate call logs, case notes, and documentation in the system
- Follow escalation, feedback, and closure processes
Collaboration & Reporting
- Coordinate with L2/L3 support teams and managers for issue resolution
- Participate in training, refresher sessions, and quality audits
- Support knowledge base updates when required
Communication Skills
