Location: Irvine, CA
Company: Rusty, USA
Company Description
Rusty USA, the sister company to Rhythm Livin, is an alternative surf lifestyle brand that draws inspiration from local musicians, underground art and classic surf customs. We give a nod to those who came before us, who laid the groundwork 35 years ago for our fundamental being. To chase the fire, push the limits to the brink of chaos, and come out victorious.
The Rusty DNA was set in stone in the late 80’s from a shaping bay in Southern California – where the first Rdot was glassed into a freshly shaped board by Rusty Preisendorfer. Born when likeminded people came together in pursuit of an ideology that meant something more. Creation, pride and resilience. They were a mishmash of surfers, shapers, skaters, musician and artists, all vying for a shot to set the pace for the future.
Role Description
Rusty USA, the sister company to Rhythm, is looking for a highly organized and detail-oriented Sales Operations Coordinator to join our U.S. team. This role is central to ensuring a seamless experience for our wholesale customers, sales reps, and internal teams. You’ll manage order processing, customer accounts, and day-to-day service inquiries while working closely with sales, operations, warehouse, and finance.
If you thrive in a fast-paced environment, love problem-solving, and enjoy keeping things running smoothly behind the scenes, we’d love to hear from you.
What You’ll Do
- Order & Dispatch Management
- Work with the warehouse to manage order dispatch and ensure timely delivery for wholesale and ecommerce orders.
- Release validated orders to pick and coordinate with backorder or stock shortages and ensure the timely delivery of orders.
- Invoice dispatched orders, ensuring accuracy of freight charges and shipment details.
- Customer Service
- New account set up, including pricing tiers, delivery instructions, and sales rep assignments.
- Maintain accurate customer data, including billing and shipping details.
- Respond to daily account and sales rep inquiries via email and phone.
- Manage order adjustments, holds, shipping issues, and return requests.
- Provide proactive updates to customers and internal teams.
- Monitor online store’s mailbox for all customer service inquiries regarding order status, refund requests, and product questions.
- Order Processing & Fulfillment
- Process orders, validate pricing, discounts, and project allocations.
- Run reports and ensure orders are synced properly and are accurate.
- Returns & Credits
- Process Return Authorizations (RA), secure approvals when needed, and coordinate with the warehouse for validation.
- Enter and finalize credits in coordination with Finance.
- Process online store returns via Shopify and Cin7.
- Reporting & Admin
- Create inventory and sales reports for internal and external stakeholders.
- Track and process promotional orders for employees, reps, and marketing.
- Support general office administration, including supplies, vendor coordination, and phone coverage.
What We’re Looking For
- Experience in wholesale customer service, order management, or account coordination (apparel or wholesale industry a plus).
- Strong organizational skills and high attention to detail.
- Ability to manage multiple priorities in a deadline-driven environment.
- Proficiency with order management or ERP systems (Cin7, NuOrder, Shopify, or similar preferred).
- Excellent written and verbal communication skills.
- Problem-solving mindset with a customer-first attitude.
Why Join Rusty?
- Be part of a global surf and lifestyle brand with a strong heritage.
- Work in a collaborative environment with passionate teammates.
- Opportunity to grow your career in operations, sales support, and customer service.
- Hybrid work schedule
