Business Operations Manager

Buckleguy.com • Full-time • Newburyport, MA, US • 4m ago

About Us

Location: On-site in Newburyport, MA. Candidates must be within practical commuting distance of the North Shore. This role is not remote or hybrid.

International Advisory Service (IAS) is a custom hardware manufacturer serving premium leather goods and accessory brands. We operate our own factory in Asia and a U.S. office responsible for sales, logistics, finance, and domestic fulfillment.

We also own and operate Buckleguy.com, a growing e-commerce business supplying brass hardware, leather, and craft materials to customers ranging from individual makers to global brands.

We are a 25-person team running a real product-based business:

Physical inventory
100+ active vendors
Complex replenishment cycles
Warehouse operations
Meaningful margins and purchasing decisions

This is not a large corporate structure. It’s a lean team where decisions matter and performance is visible. We are hiring a Business Operations Manager to own and improve how the business runs day-to-day.

Role Summary

This role owns the operating system of the business.

You will be responsible for inventory planning, KPI visibility, operational oversight, and system improvement. Your job is to create clarity, improve performance, and reduce operational load on ownership.

This is a hands-on, systems-driven operations role inside a physical product company.

Core Responsibilities

1. Inventory Planning & Replenishment (Primary Initial Focus)

Own bi-weekly vendor reorder process (100+ vendors)
Improve reorder points, safety stock logic, and lead time accuracy
Reduce stockouts and excess inventory
Analyze category sales, margins, and inventory health
Fully transition inventory planning off ownership’s plate

Product-based inventory experience is mandatory.

2. KPI & Business Reporting

Build and run weekly KPI dashboard
Track warehouse performance (throughput, accuracy, productivity)
Track inventory performance (turns, stockouts, fill rate)
Provide visibility into category margins and sales performance
Ensure month-end reporting is timely and actionable

We want measurable clarity — not more meetings.

3. Warehouse & Customer Service Oversight

Ensure warehouse KPIs are tracked and enforced
Maintain pull-to-quota standards
Measure customer service response times and quality
Deploy and operationalize systems and apps
Establish clear service standards

You are not micromanaging. You are ensuring accountability.

4. Systems & Process Improvement

Improve NetSuite reporting and workflows
Optimize e-commerce and operational systems
Reduce inefficiencies and redundant apps
Document and standardize core processes

Every change must improve performance.

5. Operational Accountability

Run weekly KPI meeting
Surface issues early
Contain operational fires
Enforce deadlines across departments
Recommend performance improvements when needed

You will report directly to ownership and oversee certain departments.

Required Experience

5+ years in a product-based company
Hands-on inventory planning experience
ERP experience required (NetSuite strongly preferred)
Experience managing physical inventory and vendors
Experience building KPI dashboards
Comfortable in warehouse environments
Financial literacy (margin awareness, cost analysis)

If you have only worked in services or software, this is not the role.

What Success Looks Like (3–6 Months)

Inventory planning fully owned and improved
Weekly KPI dashboard operational
Warehouse metrics clearly tracked
Zendesk live with defined standards
Fewer operational escalations to ownership
Clear visibility into margins and operational health

Compensation & Benefits

Salary range: TBD depending on experience
Performance-based bonus
60% employer-paid health coverage
401(k) with 4% match
Paid vacation and sick time
Life insurance
Profit sharing

If you want to help run and improve a growing 25-person product business, and are ready to own performance, we’d like to hear from you.

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