We are seeking a
Sales Operations Lead to support the operational effectiveness and scalability of our APAC revenue organisation.
This is a senior individual contributor role
responsible for administering CRM systems, supporting the end-to-end quote-to-cash process, and enabling the sales organisation through effective systems, processes, and data governance.
Working closely with regional leadership and global operational stakeholders, the Sales Operations Lead will play a key role in ensuring high-quality CRM data, reliable pipeline reporting, and operational consistency across the sales organisation.
This role requires a highly analytical and systems-oriented professional who can partner with cross-functional teams to improve operational processes, support forecasting accuracy, and drive continuous improvement across our revenue infrastructure.
Key Responsibilities
Sales Operations & Revenue Process Support
- Support the operational execution of the end-to-end quote-to-cash lifecycle, ensuring alignment with internal policies and revenue processes.
- Partner with Sales, Marketing, Finance, and Customer teams to support consistent sales processes and operational workflows.
- Provide operational support across pipeline management, opportunity tracking, and sales reporting activities.
- Assist with governance and operational support for pricing, quoting processes, and deal approvals where required.
CRM Administration & Systems Management
- Administer and support the organisation’s CRM environments, including Salesforce and HubSpot.
- Maintain CRM configuration, data integrity, and operational workflows to support the sales organisation.
- Monitor and improve CRM data hygiene, accuracy, and completeness across multiple CRM environments.
- Support CRM optimisation initiatives including process improvements, automation, and reporting enhancements.
Sales Data, Reporting & Forecast Support
- Support the sales organisation with pipeline reporting, performance analytics, and operational dashboards.
- Assist regional leadership in improving forecasting accuracy and pipeline visibility through improved data quality and reporting structures.
- Develop and maintain reporting frameworks to support operational decision-making and sales performance tracking.
Cross-Functional Collaboration
- Engage with stakeholders across APAC and global teams including Sales, Marketing, Finance, Product, and Operations.
- Support the implementation of operational initiatives that improve revenue execution and organisational efficiency.
- Act as a trusted operational partner to the sales organisation, helping teams leverage systems and processes effectively.
Process Optimisation & Operational Improvement
- Identify opportunities to streamline and automate sales operations processes.
- Support operational improvements across systems, reporting frameworks, and workflow automation.
- Contribute to the evolution of the organisation’s sales operations maturity and revenue infrastructure.
Key Outcomes for Success
Success in this role will be measured through improvements in:
- CRM data completeness and accuracy
- Sales pipeline visibility and forecasting reliability
- Operational efficiency across sales processes
- Consistency of sales reporting and CRM usage
- Improved cross-team alignment across sales operations processes
Required Experience
- 6+ years experience in Sales Operations, Revenue Operations, or similar operational roles
- Proven experience administering or supporting Salesforce and HubSpot CRM platforms
- Experience supporting SaaS or subscription-based business models
- Strong understanding of sales processes and pipeline management
- Experience working in cross-functional environments with multiple stakeholders
Skills & Capabilities
The ideal candidate will demonstrate strong capabilities in:
- Analytical thinking and data interpretation
- Problem solving and operational troubleshooting
- Process design and optimisation
- Systems thinking and operational scalability
- Stakeholder engagement and collaboration
Nice to Have
Experience With The Following Areas Will Be Highly Regarded
- Sales compensation design or modelling
- Revenue modelling or financial analysis
- Business intelligence tools and reporting platforms
- Workflow automation and operational tooling
- Supporting multi-CRM or post-acquisition operational environments
Benefits
- Flexible working arrangements
- Annual performance-related bonus
- 6x Flexi AnyDay: knock 2.5 hours off your day!
- Me Days: additional 3 days of annual leave for qualifying employees
- Engaging, fun & inclusive culture: check out the MRI Software APAC Insta feed and stories!
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to
strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
