Business Operations Associate📍 Pashamailaram, Hyderabad (On-site)
🕒 Experience: 3–6 Years (B2B / Industrial / Manufacturing)
🏢 Orca Advanced Materials
About OrcaOrca Advanced Materials is establishing a purpose-built inert gas atomization facility to manufacture high-performance spherical metalpowders. Our products serve critical applications across additive manufacturing, surface engineering, and advanced industrial processes.
We are focused on building reliable, high-quality materials capability within India, with an emphasis on process control, consistency, and long-term scalability.
Role OverviewWe are seeking a Business Operations Associate to support and anchor our commercial operations while contributing to early-stage customer engagement.
This is a hybrid role that spans accounts, order execution, and customer coordination, requiring both operational discipline and commercial awareness.
Key Responsibilities1. Commercial Operations & Accounts- Manage the end-to-end order-to-cash cycle, including quotations, invoicing, and collections
- Maintain accurate financial records, including bookkeeping and vendor reconciliations
- Coordinate with external consultants for GST filings and statutory compliance
- Track batch-wise costs and monitor margins in line with raw material price movements (LME/MCX)
- Ensure timely and accurate documentation of orders, dispatches, and payments
2. Customer Coordination & Commercial Support- Act as the first point of contact for inbound customer enquiries and follow-ups
- Prepare quotations and assist in commercial discussions
- Coordinate sample dispatches, trials, and order execution with internal teams
- Maintain a structured CRM/database of leads, trials, and customer interactions
- Ensure consistent follow-up on all enquiries and ongoing customer requirements
3. Business Support & Market Feedback- Support the founders in building and tracking a sales pipeline
- Coordinate logistics for dispatch of materials, including moisture-sensitive shipments
- Gather and relay market feedback and customer insights to support product development and positioning
Candidate Profile- 3–6 years of experience in a B2B, industrial, manufacturing, or trading environment
- Familiarity with accounting systems (Zoho Books/Tally/ERP) and commercial processes
- Strong organizational and communication skills
- Ability to manage both operational tasks and customer interactions effectively
- Detail-oriented, with a high degree of ownership and accountability
What We Value- Understanding of industrial business cycles, where execution and collections are critical
- Reliability and consistency in handling core operations
- A proactive approach to problem-solving and follow-through
- Willingness to work in a dynamic, early-stage environment
Why Join Orca- Opportunity to be part of building a foundational advanced materials company in India
- High ownership with direct exposure to business operations and decision-making
- Close collaboration with founders and cross-functional teams
- Clear growth pathway into roles across commercial, operations, or sales leadership
