About us
Lifestyle Communities is a leading provider of premium lifestyle-focused communities in Victoria. Our mission is to create vibrant, connected communities that enable residents to live their best lives. With a strong track record of success and an exciting pipeline of community development projects, we are well-positioned for continued growth and success.
About the role
We are looking for a proactive and detail-oriented Sales Operations Specialist. This crucial position will support the Sales team in achieving outstanding results within our growing communities by ensuring they are enabled to work smarter, make better use of data and systems, and deliver an exceptional experience for our homeowners.
In this role you’ll bring your Salesforce expertise across all metrics and embody a proactive 'can-do' attitude that simplifies tasks for others. You will play an important role in helping our sales teams work effectively, improving the quality of our systems and data, and supporting positive experiences for our sales team and our homeowners.
This is a great opportunity to develop strong capability across sales operations, data analysis, systems governance and stakeholder support. If you enjoy solving problems, working with data and helping others succeed, this is an opportunity to make a meaningful contribution.
This role is predominately based in our ultra-modern South bank support office.
As the Sales Operations Specialist, your days will involve:
- Developing and maintaining sales dashboards, regular reports and performance measures.
- Analysing sales, enquiry, conversion, appointment, settlement and customer journey data.
- Preparing monthly and quarterly performance reporting for Sales Leadership.
- Maintaining and supporting sales processes across the customer journey.
- Reviewing existing workflows and identify potential gaps, duplication or inefficiencies.
- Recommending practical process improvements for consideration by the Sales Strategy & Optimisation Manager.
- Help ensure sales processes align with relevant compliance and governance requirements.
- Support referral, contract administration, incentive and settlement-related processes
- Provide day-to-day support for Salesforce, DocuSign and other relevant sales systems.
- Maintain dashboards, reports, price books and relevant system information.
- Monitor data quality and complete regular data and process audits.
- Maintain system guides, procedures and training materials.
- Deliver system training, refresher sessions and user support as required.
- Provide day-to-day operational and systems support to Area Sales Managers and broader sales teams.
- Respond to stakeholder queries and coordinate support or escalation where required.
- Deliver practical training and education on systems, processes and reporting.
- Maintain training resources, process documentation and relevant SharePoint content.
- Communicate system, data and process changes clearly to affected stakeholders.
What you need to be successful in the role
- Ability to work autonomously and in a team
- Comfortable working across CRM systems, processes and data.
- Experience with Salesforce reporting, dashboard creation and troubleshooting is desirable
- Ability balancing regular operational activities with improvement projects.
- Excellent communication and interpersonal skills with the ability to build relationships at all levels.
- A passion and determination to achieve measurable results with a curiosity to understand our customers
- Some travel will be required to communities, therefore you must have a full driver's licence and your own vehicle
What we offer
- Ongoing professional development and training opportunities
- A collaborative and supportive work environment
- Lifestyle Long Weekends (4 additional paid days per year to take a long weekend)
- Lifestyle Hours (finish work early on a Friday)
- Generous Paid Parental Leave
- Be part of a workplace that values curiosity, innovation, collaboration, and people excellence!
Check out our Careers page to learn more about us!
(www.lifestylecommunities.com.au/careers/)
If you feel that this opportunity is one that you will thrive in, then we would love to hear from you, please click "Apply Now" - whilst we know you probably got the skills… we want to see why you’re the best person for our team so don’t forget to include a cover letter!
