Australian-owned, and with decades of experience in its market, our client is looking for a Sales & Systems Operations Specialist to drive system and process improvement across the sales organisation. This is a unique opportunity for someone who is passionate about technology (Salesforce and other sales and analytics tools) and wants to make a real impact on performance and productivity in an established business. It's hands-on, with real ownership and visible impact.
What you'll be doing
- Sales operations & process improvement
- Review workflows across the customer journey.
- Recommend practical improvements and help implement the ones that are approved, including testing, documentation and rollout.
- Build and maintain process maps, procedures, checklists and user guides.
- Make sure processes are applied consistently and stay aligned with compliance requirements.
Systems & data governance
- Be the day-to-day go-to for Salesforce and other tools.
- Lead data governance, with support from a dedicated Salesforce resource.
- Run regular data and process audits and work with users to correct issues.
Stakeholder support & enablement
- Provide operational and systems support to sales leadership.
- Run fortnightly 1:1 training sessions with sales team, plus refresher sessions and onboarding for new starters.
- Explain the "why" behind processes so the sales team understand them, not just follow them.
- Build strong relationships across Sales, Finance, Digital Marketing and Marketing.
- Prepare reports, presentations and updates for Sales Leadership, and help run sales meetings and development days.
Reporting & analytics
- Build and maintain dashboards and reports.
- Prepare monthly and quarterly performance reporting for Sales Leadership.
- Spot trends, risks and opportunities, and present them.
- Support pricing analysis, demand forecasting and sales planning.
About you
You're experienced in sales operations, revenue operations, CRM administration or a similar role.
You have strong systems capability (Salesforce experience is highly regarded, and CPQ exposure is a bonus). You're naturally curious, and want to understand how things work and why they're done a certain way.
- Able to explain technical issues to non-technical people, and you enjoy teaching others.
- Detail-oriented, with a genuine interest in data accuracy and good governance.
- Confident managing stakeholders across multiple departments.
- A supportive team player who takes ownership and follows through.
- Comfortable driving change where systems and processes are still maturing.
Apply now for a confidential conversation.
