About Us:
Custodia is a growing home management company offering a variety of seasonal and subscription-based services to senior homeowners. We pride ourselves on delivering reliable, customer-focused service while fostering a supportive and collaborative work environment. As we continue to expand, we are seeking a detail-oriented and motivated City Manager - GTA to join our growing team.
Your Role at Custodia
Strategic Leadership:
- Drive the growth and operational excellence of Custodia in your city, ensuring high standards in service delivery and customer satisfaction.
- Build and refine operational processes to optimize results and reflect Custodia’s commitment to quality.
Team Development:
- Lead a local team of professionals, cultivating a culture of empowerment, accountability, and continuous learning.
- Attract, retain, and mentor top talent, ensuring your team is equipped to exceed expectations.
Operational Execution:
- Monitor and manage performance metrics, continuously improving service delivery.
- Act as the primary problem solver, providing innovative solutions to drive customer satisfaction.
- Own the city’s revenue performance, setting and achieving targets through strategic planning, team leadership, and customer engagement.
Customer Advocacy:
- Be the face of Custodia in your city, engaging directly with customers to identify opportunities for improvement and ensuring a seamless experience.
What You Bring to Custodia
- Operational Expertise: A strong understanding of home maintenance, contractor management, property management, or related industries.
- Proven Leadership: 3-5 years of experience leading operational teams, with a track record of success in managing people and processes.
- Customer Focus: A deep commitment to exceeding customer expectations and fostering trust.
- Strategic Vision: The ability to translate corporate goals into actionable local strategies, achieving measurable outcomes.
- Exceptional Communication: Strong verbal and written communication skills to inspire and collaborate with teams and stakeholders.
- Flexibility and Drive: A proactive approach to managing multiple priorities in a dynamic environment.
What We Offer:
- Competitive salary with opportunities for growth.
- Flexible working arrangements.
- Comprehensive training and support.
- A positive and collaborative work environment.
- Opportunities to contribute to the growth and success of Custodia.
How to Apply:
If you are a detail-oriented with experience in Property Management or Contractor Manager in the home maintenance and repair field looking to join a growing and dynamic team, we would love to hear from you!
Custodia is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Type: Full-time
Additional pay:
Benefits:
- Dental care
- Extended health care
- Paid time off
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Work Location: In person
