Post Sales Operations Coordinator – Fluent French Bilingual

Tower Steel Buildings • Full-time • Markham, Ontario, Canada • 5d ago

Job Description

We are seeking a fluent French bilingual self-starter, process oriented and disciplined Post Sales Operations Administrator to support new customers, after they have committed to purchase, by providing timely and accurate customer service in the order, delivery, and construction stages. This individual should be able to operate effectively with a minimum of management direction while proactively managing a variety of delivery and construction projects in an error free manner. This is an in office only position, Monday through Friday, this is not a remote or Hybrid position. This key role is critical to the overall success of the sales team, revenue growth and profitability.

Key Responsibilities

· Serve as the primary point of contact for customer inquiries, providing timely and accurate information relating to the manufacture, delivery and construction of their building

· Completely address customer concerns in a professional, fact based and courteous manner

· Coordinate with appropriate departments and personnel to resolve any customers issues ensuring complete customer satisfaction

· Create and send invoices to customers for products and services rendered

· Coordinate with sales and finance to resolves any discrepancies with customer orders or invoices

· Prepare and manage contracts or customers and subcontractors ensuring compliance with company policies and procedures

· Coordinate and schedule construction jobs, ensuring timely completion and adherence to project timelines

· Continually develop and document process improvements and best practices

Experience Required

· Detailed oriented and focused on accuracy

· Experience working in a fast paced environment with minimal direction

· Strong communication and interpersonal skills.

· Excellent organizational and multitasking abilities.