Introduction:
About Harcourts
Established in 1888, Harcourts is the second largest real estate group in Australia.
With an impressive national franchise network
872 offices across
10 countries and over
6,800 team members internationally, Harcourts are the
fastest growing Real Estate group in the country.
At Harcourts, we provide a full range of real estate services both locally and internationally, and our award-winning teams are amongst the best in the industry. Our international presence gives us the benefits of a wide referral and market network as well as the expertise of local professionals who have a deep knowledge of the area they live and work.
Our brand, offices and Harcourts team members are proud to be continuously recognised for our commitment to providing the finest experience in real estate.
Description:
About The Role
As a vital member of our team, you will be entrusted with delivering high-level support to our Queensland network. This role necessitates a hands-on approach, with your primary responsibility being the successful rollout and engagement of the Harcourts technology suite, including various products and services.
To thrive in this position, you should demonstrate the ability to work both independently and collaboratively in a team setting. Motivation to meet deadlines and key performance indicators (KPIs), along with efficient management of daily responsibilities, are essential attributes for success. Regular visits to local offices for training and support will play a pivotal role in this role's effectiveness.
Key Responsibilities:
- Serve as the initial point of contact for triage and support related to the Harcourts technology suite, encompassing CRM (VaultRE), Websites, and Intranet.
- Manage and support the rollout of new product launches across the network.
- Conduct office visits and provide training to enhance product engagement and usage, aligning with individual KPIs.
- Facilitate operational induction and coordination for onboarding and offboarding of offices to the network.
- Actively contributing to the Australian Business Operations Team, State Support Team and the wider Harcourts group by attending meetings, assisting with conferences, meetings and award functions as well as contribute to the HQLD social media pages.
- Report directly to the National Head of Business Operations, fostering close collaboration with other Business Operations Managers (BOMs) nationwide, as well as your local CEO and state support team.
Skills and Experiences:
About you:
To excel in this role, you will possess the following qualities:
- Technologically Confident: Display a high level of comfort using technology, coupled with the ability to swiftly grasp new systems and platforms.
- Energetic Producer: Demonstrate an energetic approach to tasks, effectively prioritising your time for optimal productivity.
- Motivated Achiever: Exhibit strong motivation to meet critical deadlines and Key Performance Indicators (KPIs).
- Highly Organized: Showcase exceptional organisational skills, taking responsibility and accountability for your work.
- Relationship Builder: Feel at ease in building relationships and delivering presentations to groups of people.
- Warm and Approachable: Project warmth and approachability, fostering a positive and collaborative work environment.
You'll Bring
- Industry Experience: Preferred experience in the real estate industry or a similar role.
- Computer Proficiency: Intermediate to advanced proficiency in using computers and online systems.
- CRM Expertise: Demonstrated experience working with CRM systems, with a preference for familiarity with VaultRE.
- Relationship Building: A genuine desire to build and nurture relationships within the Harcourts network.
- Collaborative Skills: The ability to work both independently and collaboratively within a cross-functional team environment.
- Professional Presentation: Excellent personal and professional presentation.
- Positive Problem Solver: A positive attitude with the ability to find solutions to any problem.
Why Work With Us?
At Harcourts, our mission is simple: to help others achieve success—whether that’s our clients, our team, or our wider network. We believe that when we do this well, we create meaningful impact and lasting reward—for others and ourselves.
We’re looking for like-minded people to join us on this journey. People who are driven, growth-focused, and want to feel part of a team where they truly belong.
Here’s what you can expect when you join us:
- Grow personally and professionally through ongoing learning and development opportunities.
- Be part of an inclusive, energising workplace culture where people support and celebrate one another.
- Help yourself to stocked kitchens with coffee machines and snacks to fuel your day.
- Work from a conveniently located office, close to great food options and the city centre.
If this sounds like the opportunity you’ve been looking for - we’d love to hear from you.
APPLY NOW!
Please include a cover letter and a current resume with your application.
Please note - applications will only be accepted online, please do not contact the office directly. No agency applications please.
