A successful manufacturer of specialty Air Condition systems in the Marine space are looking to hire a Business Operations Manager. The position is in Ft. Lauderdale. The Business Operations Manager is the operational and financial backbone of the company. Paired with a Field Operations counterpart who runs everything on the water, this role owns everything that happens in the office — billing, collections, inventory control, purchasing, quoting, customer experience, ERP, and the administrative team that supports it all. You will also play a central role in integrating acquired companies onto the company's systems and standards.
This is a builder's role. You will stand up new programs (PO process, truck-stock accountability, NPS), lead a major ERP migration and put the systems in place that let them confidently scale in revenue.
CANDIDATES MUST COME FROM HVAC!
Back-Office Team Leadership
- Directly manage the administrative staff (Administrator and Receptionist / Administrator), setting clear expectations, KPIs, and day-to-day priorities.
- Work cross-functionally with service coordinators / dispatchers, billing & AR, and parts & inventory — owning the back-office processes they execute even where the reporting line sits elsewhere.
- Build the operating rhythm: daily huddles, weekly planning, and crisp hand-offs with Field Operations.
- Grow and develop the administrative team as the business scales and acquires businesses — including hiring additional support as volume demands.
Billing, Accounts Receivable & Cash Conversion
- Dramatically compress the billing cycle: invoice within 0-24 hours of service completion on time-and-materials work.
- Stand up and enforce a progress-billing cadence on refits and larger projects — mobilization, milestone, and retention billing — so cash keeps pace with work in the water.
- Own DSO, AR aging, and collections cadence; partner with accounting to keep cash flowing.
- Ensure job-cost accuracy so every invoice is right the first time and disputes are rare.
Inventory, Truck Stock & Purchasing
- Close the truck-stock black hole: stand up a replenishment, cycle-count, and consumption-tracking program with clear accountability for every technician's truck.
- Launch a disciplined Purchase Order process — issuance, approval routing, receiving, three-way match — and manage vendor relationships and terms.
- Drive inventory accuracy, shrink reduction, and working-capital efficiency.
ERP Implementation & System Ownership
- Lead the migration data cleanup, configuration, user training, cutover, and adoption.
- After go-live, serve as the system owner — administration, reporting, workflow tuning, integrations, and enhancements.
- Own the data: clean customer master, vessel list, asset records, maintenance agreements, and job history across platforms.
Quoting, Opportunity Tracking & Sales Enablement
- Own the estimating workflow and ensure quotes and estimates go out rapidly — with published turnaround targets you set and defend.
- Track every opportunity from first inquiry through won / lost; install a follow-up cadence so no lead slips through the cracks.
- Partner with sales leadership on pipeline visibility, win-rate reporting, and maintenance-plan renewals and retention.
Customer Experience & NPS
- Be hyper-focused on the customer. Build and run a formal NPS program — collecting feedback, reporting results, and closing the loop on every detractor.
- Serve as the office-based point of contact for customer escalations; resolve issues quickly and systematically eliminate their root causes.
- Maintain the company's Customer Master, Super Yacht Vessel, and warranty records — pristine, current, and usable for proactive outreach.
M&A Integration
- Serve as a key integration leader as acquires additional HVAC businesses.
- Roll out ERP System, PO discipline, inventory standards, billing practices, and customer-experience programs to acquired locations.
- Partner with the Operations Manager and Director of HR to onboard acquired teams, standardize processes, and capture integration synergies.
Work-in-Progress & Operating Reporting
- Stand up and own a WIP program — revenue forecasting, labor loading, backlog, and margin by job.
- Deliver the weekly and monthly operating dashboard to the Operations Manager and ownership.
What You Bring
Required
- 5+ years of progressive operations, finance, or service-management leadership — ideally in HVAC, MEP, field services, or a project-based construction or service environment.
- Proven track record of leading or being a key contributor on an ERP or Field Service Management implementation, NetSuite, Microsoft Dynamics, or similar).
- Hands-on experience owning AR / DSO, inventory control, purchasing / PO processes, and job costing.
- Proven people leadership — hiring, coaching, and managing administrative staff, with the ability to scale the team as the business grows.
- Strong Excel and systems fluency; comfortable building reports, dashboards, and clean data models.
- Excellent organizational, analytical, and communication skills — able to work directly with customers, captains, crews, technicians, vendors, and executives.
- Professional, calm-under-pressure demeanor suited to a service business where customers expect responsiveness.
- Bachelor's degree in Business, Finance, Accounting, Operations, or a related field.
- Bilingual (English / Spanish).
- Florida Notary Public.
Success in Year One — How We Will Measure You
- Billing cycle: invoices out within 0–24 hours of job close on T&M work; progress-billing cadence in place and adhered to on every project above $25K.
- DSO: meaningful reduction versus baseline.
- Inventory: truck-stock program live with cycle-count accuracy greater than 95% and quantified shrink reduction.
- Purchasing: 100% of purchases flowing through the new PO process with clean three-way match.
- ERP System: migration completed cleanly with strong user adoption
- Customer experience: NPS program launched, baseline established, and measurable improvement demonstrated.
- Quoting: quote turnaround time under the target you set; opportunity pipeline fully tracked with follow-up discipline.
- Team: a high-performing, accountable administrative team ready to absorb work from acquired companies.
Work Environment & Schedule
- Full-time, in-office — Fort Lauderdale, FL.
- Monday–Friday, 8:00 AM – 5:00 PM.
Pre-Employment Conditions
Background check and drug screening.
Compensation & Benefits
- Competitive base salary commensurate with experience.
- Leadership Bonus Program tied to operating KPIs.
- 100% employer-paid health, dental, vision, and life insurance (employee-only coverage).
- 401(k) with company match.
- Paid holidays and PTO.
QUALIFIED CANDIDATES NEED ONLY APPLY
