Application Support Analyst – Public Sector
We are seeking an Application Support Analyst to support enterprise business applications within a public sector environment. This role will provide Tier 1 application support for systems such as Workday Financials, Payroll, Time Tracking, Leave and Absence, HCM, Inventory, Assets, integrations, reporting, security, and business processes.
This position is ideal for someone with a technical support background who enjoys troubleshooting, working with end users, improving business processes, and supporting enterprise systems in a professional, mission-driven environment.
Responsibilities
- Provide day-to-day application support and troubleshooting for enterprise business systems.
- Support Workday modules including Financials, Payroll, HCM, Time Tracking, Leave and Absence, Inventory, Assets, reporting, security, and integrations.
- Troubleshoot software, hardware, database, workflow, reporting, and application-related issues.
- Work closely with end users to understand business needs, document requirements, and improve system efficiency.
- Assist with application testing, system upgrades, patching, release support, and user training.
- Support functional configuration, business processes, reporting, and security access within Workday.
- Help maintain documentation including user guides, business processes, functional specifications, and support procedures.
- Coordinate with IT teams, vendors, consultants, and internal stakeholders to resolve issues and support projects.
- Assist with data security, user access, separation of duties, and compliance-related support.
- Provide timely updates to management and project stakeholders.
Qualifications
- High school diploma or GED with 3+ years of technical support experience;
- or
- Associate degree with 2+ years of technical support experience;
- or
- Bachelor’s degree in Computer Science, Information Systems, Accounting, Statistics, or a related field with 1+ year of technical support experience.
- Experience in help desk, service desk, desktop support, application support, or enterprise systems support.
- Working knowledge of ERP systems, business applications, workflows, change management, user security, reporting, and troubleshooting.
- Strong analytical, problem-solving, communication, and documentation skills.
- Ability to work independently, take ownership of assigned tasks, and collaborate with technical and non-technical users.
Preferred Qualifications
- Experience supporting Workday or similar ERP/business application platforms.
- Experience with multiple enterprise applications or server-based systems.
- Prior public sector, public safety, government, or law enforcement environment experience.
- Bachelor’s degree in Computer Science, Information Systems, Accounting, Statistics, or a related field.
Additional Details
- Onsite role in a public sector environment.
- Standard business hours, with occasional after-hours, weekend, holiday, or emergency support as needed.
- Candidates may be required to complete a background check and meet applicable public sector employment requirements.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
