Location: Ahmedabad, Gujarat, India
Experience: 1–2 Years
Department: Business Operations | Quality Assurance | Marketplace Operations
Employment Type: Full-Time | On-Site
About the Role
We are looking for a detail-oriented and proactive Business Operations Associate (BOA) to support day-to-day operations within a global freelance marketplace ecosystem.
The role involves managing freelancer applications, coordinating professional verification processes, reviewing profile information, maintaining operational records, and ensuring smooth collaboration between internal teams.
The ideal candidate is organized, analytical, comfortable working with online platforms, and capable of managing multiple operational tasks while maintaining accuracy and efficiency.
Key Responsibilities
1. Freelancer Verification & Application Processing
- Review freelancer profiles, applications, and submitted information for completeness and accuracy.
- Verify professional details, portfolios, work experience, notable clients, and external references.
- Coordinate with professional evaluators to facilitate application assessments and approval workflows.
- Maintain accurate records of application status, approvals, rejections, and pending reviews.
- Identify incomplete, inconsistent, or potentially misleading information and escalate concerns.
2. Marketplace Operations & Moderation
- Support operational workflows related to freelancer onboarding, profile verification, and marketplace quality.
- Review freelancer profiles, gigs, service listings, and other submitted content against established guidelines.
- Assist with gig approvals, profile updates, agency verification, and moderation activities.
- Monitor assigned operational queues and ensure tasks are completed within defined timelines.
- Follow standardized procedures to maintain consistency and operational quality.
3. Team Coordination & Communication
- Coordinate with internal evaluators, quality analysts, and operations teams.
- Manage task assignments, follow-ups, and internal communications through Slack and other collaboration tools.
- Track pending requests, resolve routine operational issues, and escalate complex cases when required.
- Assist with internal meetings, workflow updates, and operational announcements.
4. Data Management & Reporting
- Maintain accurate operational trackers, spreadsheets, and internal databases.
- Track daily activities, pending applications, processing volumes, and completion status.
- Prepare periodic reports on operational productivity, turnaround times, and workflow performance.
- Identify recurring issues, process bottlenecks, and opportunities for improvement.
5. Process Improvement & Quality Control
- Ensure compliance with established operational guidelines and standard operating procedures.
- Identify workflow inefficiencies and recommend practical improvements.
- Support process documentation, quality checks, and operational audits.
- Help maintain consistency, accuracy, and efficiency across different operational activities.
Required Skills & Qualifications
- Bachelor's degree in Business Administration, Commerce, Management, IT, or a related field.
- 1–3 years of experience in business operations, back-office operations, quality assurance, marketplace operations, or a similar role.
- Strong written and verbal English communication skills.
- Proficiency in Microsoft Excel, Google Sheets, and other productivity tools.
- Excellent attention to detail and ability to follow structured processes.
- Strong organizational, analytical, and problem-solving skills.
- Ability to multitask, prioritize assignments, and meet deadlines.
- Comfortable working with online platforms, dashboards, and internal management systems.
- Ability to handle sensitive business information with professionalism and confidentiality.
Preferred Attributes
- Experience with freelance marketplaces, e-commerce platforms, SaaS businesses, or digital service platforms.
- Familiarity with freelancer profiles, portfolios, service listings, and professional verification processes.
- Experience using Slack, Zendesk, Salesforce, or other workflow management tools.
- Understanding of digital services such as graphic design, marketing, website development, and technology.
- Ability to work independently while collaborating effectively with cross-functional teams.
- A process-driven mindset with a strong sense of ownership and accountability.
Why Join Us?
- Work within a global freelancer marketplace and professional evaluation ecosystem.
- Gain exposure to international professionals, digital services, and marketplace operations.
- Collaborate with experienced quality analysts, evaluators, and operations professionals.
- Develop skills in marketplace management, operational quality, and process optimization.
- Opportunities for continuous learning and career growth.
- 8 Hours/Day | 5 Days/Week
- Collaborative work culture focused on ownership, learning, and innovation.
