Our client is seeking a strategic Manager, Business Systems Analysts to lead, develop, and inspire a high-performing team of BSAs. This leader will oversee efforts to analyze, document, and enhance complex business processes and systems that support core operational objectives. The ideal candidate is a proactive and collaborative leader with a proven track record of building impactful teams, driving cross-functional alignment, and delivering scalable solutions.

Key Responsibilities

Team Leadership & Development

Lead, mentor, and empower a team of Business Systems Analysts to achieve high performance and collaboration.
Define team goals and KPIs aligned with organizational priorities.
Provide continuous coaching, feedback, and professional development opportunities.
Promote knowledge sharing, cross-training, and role coverage to strengthen team agility and resilience.

Strategic Planning & Execution

Oversee resource planning, project prioritization, and workload management to ensure timely delivery.
Establish and uphold best practices, tools, and documentation standards for business analysis.
Collaborate with business stakeholders to define actionable requirements that align with strategic goals.
Contribute to roadmap development and planning for business systems and technology initiatives.

Stakeholder Collaboration

Serve as a trusted partner to business, engineering, QA, and PMO teams.
Ensure BSAs maintain strong communication and collaboration with internal and external partners.
Act as a liaison between business and technical teams, translating business needs into scalable solutions.

Operational Excellence & Governance

Drive continuous improvement in processes, documentation, and stakeholder satisfaction.
Ensure all business requirements, workflows, and system documentation are accurate and up to date.
Enforce compliance with internal policies, methodologies, and best practices.
Recommend and influence process or policy changes to enhance efficiency and team effectiveness.

Team Enablement & Accountability

Equip BSAs to serve as subject matter experts in their respective domains.
Set clear expectations, monitor progress, and ensure accountability for deadlines and quality standards.
Recognize and reward contributions while addressing performance challenges promptly.
Lead the hiring and onboarding of new team members.

Bachelor’s Degree in Computer Science, MIS, Engineering, Math, or related discipline—or equivalent work experience.
7+ years of progressive experience in software development, project management, or business systems analysis.
3+ years in a leadership capacity managing teams of Business Systems Analysts (minimum of 3–4 direct reports).
Experience eliciting, documenting, and validating business requirements.
Proven ability to manage teams utilizing structured analysis, project planning, data modeling, and resource management.
Strong background overseeing analysis and design of multi-tier business applications.
Experience leading multidisciplinary teams across Business, Development, and QA functions.
Expertise in enterprise application environments such as ERP, SaaS, Finance, or other back-office systems (Java, J2EE, Web Services, etc.).
Experience with PeopleSoft Financial systems.
Hands-on experience with Salesforce, including Sales Cloud, Service Cloud, Marketing Cloud, and Experience Cloud.
Salesforce Administrator certification and cloud certifications (AWS, Azure, or GCP) preferred.
Proficiency in SQL and SOQL with the ability to write and interpret queries across relational and Salesforce databases.
Familiarity with DB2, Oracle, or similar relational database systems.
Demonstrated record of initiative, productivity, and managing competing priorities.
Experience managing full project lifecycles and development cycles using tools such as MS Project, Visio, and JIRA (Subversion preferred).

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Manager, Business Systems Analysts

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